microsoft update problem.......

The_Economist

Has anybody managed to sort out the issue regarding the latest update from windows.
KB3024777 & KB3004394.


I've read about the fixes but unfortunately on checking add remove programs neither of the above show up so I cannot delete them.


But every time I shut down the computer it says its updating and on re starting I end up back to square one.
It doesn't install the update!


HELP!!!!!!!!!

bod1467

I've not looked at this to find a solution as yet, but I am replying to say my backup laptop is experiencing this same issue.

The_Economist

bod1467 wrote: »

I've not looked at this to find a solution as yet, but I am replying to say my backup laptop is experiencing this same issue.

Same here it's the laptop with the problem but my net book is ok luckily.
They are both running windows 7 OS.

JJ_Egan

My solution was to turn the power off and restart .

Jim431

I haven't experienced this problem myself but you could try this.

Go to https://support.microsoft.com/kb/3024777 and download either the X64 (64 bit OS) or X86 (32 bit OS) package.

To check which OS you have open Windows Explorer and right-click on COMPUTER (just above your C: drive). Then select properties.
Confirm you have Service Pack 1.

Your download folder should contain the downloaded file.
Open it by right-clicking it then select "Run as Administrator" and follow the instructions.

Just clicking it should work but given your problems I would go as Administrator.

Let us know how you get on