Dream host taken some money from me

Penn_Wooding

I apologise if this is not in the correct place.

I have various domains with a company called Dream Host. I've been with them since 2006. Today I was looking at my bank account online and there have been three small payments taken out which seemed to point to dream host. I don't understand them, I certainly didn't authorise these payments and I've never had them before in nearly 10 years being with dream host. Anybody else had the same thing happened to them?

NON-STG PURCH FEE CD 5924 DEB
NON-STG TRANS FEE 2.99% CD 5924 DEB
DreamHost dh-fee. US 11.95 VISAXR 1.54793 CD 59

Collabora

Penn_Wooding wrote: »

I apologise if this is not in the correct place.

I have various domains with a company called Dream Host. I've been with them since 2006. Today I was looking at my bank account online and there have been three small payments taken out which seemed to point to dream host. I don't understand them, I certainly didn't authorise these payments and I've never had them before in nearly 10 years being with dream host. Anybody else had the same thing happened to them?

NON-STG PURCH FEE CD 5924 DEB
NON-STG TRANS FEE 2.99% CD 5924 DEB
DreamHost dh-fee. US 11.95 VISAXR 1.54793 CD 59

most likely renewal fees if you have domains set to autorenew, so in effect giving them permission to auto renew these domains.

$11.95 USD is the cost of their .com domains, so yes it will be renewal of domains

maas

Domain renewal or some other service such as domain whois address privacy?

Have you asked them?

victor2

The 3 transactions are all basically from one charge. It's a US dollar fee, plus the other two are the fees for processing a charge in a foreign currency. So you've been charged $11.95 for the hosting plus the bank's fees for processing it. Maybe the bank never used to separate them out as individual transactions before.

colin79666

victor2 wrote: »

Maybe the bank never used to separate them out as individual transactions before.

This if you bank with RBS/Natwest.

Penn_Wooding

You're right, I just remembered, one of the domains I renewed recently was using a debit card, I'd totally forgotten as I normally use a different method to pay for the domains. It's just the two other fees that confused me, if it was just the one I think I would have realised straight away. Anyway, thanks guys, I feel a bit stupid now :-)