MSE News: Waiting for a City Link delivery? You may have to collect it 29 December 2014 at 5:18PM in Consumer Rights 9 replies 2K views

Former_MSE_Paloma

"Thousands of customers waiting for City Link parcels must head to depots to pick up their packages ..."

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Waiting for a City Link delivery? You may have to collect it




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chanz4

doubt amazon will be affected as they tend to use hermes, yodel and amazon logistics / royal mail .

visidigi

chanz4 wrote: »

doubt amazon will be affected as they tend to use hermes, yodel and amazon logistics / royal mail .

they used them for big ticket items such as monitors and TV's though...

City Link were VERY cheap for large items.

SimonSays

I was affected with Amazon and Citylink. They tried shipping an item boxing day via city link. There was a days delay in transit and it turned up via DPD. Amazon did use City Link contrary to what the previous poster put.

ladycaz

will keep as short a possible used parcel2go as broker to send parcel .Which was city link had the parcel since 5/12/2014 they said tried to deliver but could not find address.
We told them to return to us they said they would .We live in Croydon Surrey parcel was to go to Redhill Surrey .No parcel came back then we hear on news city link administration.Say people should collect there parcel .
We track parcel and phone them because it show parcel is in Northampton we first ask how it ended up there as both sending address and delivery address in surrey person on phone say can't answer that so ask what to do as it is two hours way by car and have to work .Answer go collect it explain again can not get there due to distance and work nothing I can do to help you and hangs up.
I do feel for the staff but this just shows what they think of there customers. Contact parcel2go they say when we know your know no help. So now will have to refund the money to the Ebay buyer who has waited patiently for her goods to turn up and hope someone will give us goods back or compensate us for there loss .But don't hold out much hope either way.:mad:

visidigi

ladycaz wrote: »

will keep as short a possible used parcel2go as broker to send parcel .Which was city link had the parcel since 5/12/2014 they said tried to deliver but could not find address.
We told them to return to us they said they would .We live in Croydon Surrey parcel was to go to Redhill Surrey .No parcel came back then we hear on news city link administration.Say people should collect there parcel .
We track parcel and phone them because it show parcel is in Northampton we first ask how it ended up there as both sending address and delivery address in surrey person on phone say can't answer that so ask what to do as it is two hours way by car and have to work .Answer go collect it explain again can not get there due to distance and work nothing I can do to help you and hangs up.
I do feel for the staff but this just shows what they think of there customers. Contact parcel2go they say when we know your know no help. So now will have to refund the money to the Ebay buyer who has waited patiently for her goods to turn up and hope someone will give us goods back or compensate us for there loss .But don't hold out much hope either way.:mad:

Just because the address was within the same vicinity doesn't mean your package won't travel to the hub for delivery, this could have been as far as the main citylink hub in Coventry. Hub and Spoke courier services work this way - and by going through Parcel2Go you would have to claim from them - it could even potentially be something you claim through their insurance as they are the party you contracted to deliver, not City Link.

paddyrg

'What they think of their customers'... They no longer have customers, and the person who answered the phone and told you the situation can't change the situation - there are no drivers, no deliveries, and they've got thousands of packages they will do their best to make available but fact is it'll be one or two people trying to sort out a whole depot mess so the leases can be sold asap.

I'd bite the bullet and find some (any) way to connect the package from Northampton before it gets moved on elsewhere with other uncollected packages and may get lost in the chaos. I can't imagine P2G being a huge amount of help as they're a broker/aggregator and have likely lost money in this too.

Marktheshark

Legally the retailer is responsible for delivery of your goods and until they are delivered you can use the consumer contract regulations to cancel the transaction.
Some of these depots can be 30/40 miles away and they might not have your parcel when you get there.
Unless its a treasured gift from a loved one I would let the retailer worry about how they are getting your goods to you.
They are the ones making the profit, they should send another courier to collect the stock and re-deliver it.

visidigi

paddyrg wrote: »

I can't imagine P2G being a huge amount of help as they're a broker/aggregator and have likely lost money in this too.

I reckon they've lost alot.

Although they may also have had some significant payments to City Link they have yet to pay.

It's going to be a while before all this works out...

mattyprice4004

A broker like P2G will need to help, as the service to get the parcel from one place to another was purchased from them - if this doesn't happen for whatever reason, they're liable.

P2G have always been helpful in my experience, I send about 30 items a day with them.