Sky refund any advice appreciated

in Phones & TV
4 replies 816 views
Hi Newbie here ,
Been with BT TV and broadband for the last 18 months (approx.) Tired of a below par broadband so phoned Sky to see whats on offer.
To cut to the chase the sky adviser took my details and informed me that I was still a customer as there was no record of a cancellation call . Basically I had shelled out over £500 for services not received . After a feeble attempt to get a refund I allowed myself to accept their offer off 20% off for the next 5 years which is probably something they would offer to anyone to secure their business for 5 yrs . So I signed up for 12 months as I didn't want to go back to BT(I DID CANCEL BT) Still not happy though , and unsure of my legal position. Any advice , thoughts ?
Joe

Replies

This discussion has been closed.
Latest MSE News and Guides