Virgin Media Cannot Send An Engineer For Over A Week!

MJFear

Why the hell shouldn't we take it out on the people on the phone? The way these cowboys are set up there is NO OTHER WAY to communicate with them in a way that you can guarantee someone will listen. Personally I couldn't care less if I reduce the person on the phone to tears - I pay nigh on £100 a month for TV, Phone and Broadband from these muppets and for what? This is the episode I have been through tonight:

1) My phone isn't working at all and my Broadband is intermittent. It was fine when NTL looked after it - with the exception of one or two problems which were sorted out very efficiently.
2) Because my phone isn't working I have to ring these pillocks from my mobile which costs me 25p/min or something. Just get that straight - THEIR service isn't working, so I have to PAY them to ask them to sort it out.
3) I get connected to some woman in India. Every time I say telephone, she thinks I am talking about my television. I get fed up very quickly and ask to speak to someone that understands English. Who is located in the United Kingdom. She says she can't do that, and why can't I let her help me. So I tell her she is incapable of helping me and that I deserve to speak with someone in the UK, because I am buying a service administered in the UK by a UK company to a UK citizen. She again refuses so I shout at her and order her to do it. So she does it. Straight away. Why fight about it? She just wasted about £3 of my mobile call for no reason.
4) I get to speak to a girl in Wales, who is very nice. She realises I am on my mobile and calls me back.
5) She finishes being helpful and tells me that she will have to send an engineer round and asks me what time on Monday. I say after 7pm. She says she can't so I get irate. Why should I suffer the inconvenience because THEIR service isn't working. I explain that I am not prepared to use precious annual leave to be at home when on more than one previous occasion they have failed to turn up. Then when they did, the fault was in the street cabinet around the corner and didn't need my presence anyway.
6) I am red by now from shouting and getting pretty abusive. She turns it round so that being without phone for over a week is MY FAULT because she has offered a monday appointment, but I have "refused" it and won't inconvenience a neighbour to let the engineer in (like I'm going to trust my neighbours with my keys to let some wire jockey I don't know into my house).
7) I ask if an engineer could check the network infrastructure before my house before I have to be present. She says she can't do that, but can't give me a reason, which is utter bullsh** in my view. I am an IT Consultant and well capable of testing things and working out where the problem lies and this one IS NOT WITHIN MY HOUSE - the incoming line is DEAD. But she won't listen.
8) So we arrange a saturday appt in 7 days time for an engineer. I am not 100% sure if I can be in during the hours they can come, so I ask if there is a number I can ring to rearrange if necessary. Standard number is the answer, which means more mobile cost, rows with Indians (I have nothing against Indians, I am just offended by the idea of a British company palming me off on foreigners that can't speak proper English and wasting MY MONEY. So I complain because that will cost me again. So the cheeky !!!!! suggests that I should use neighbour's phone that is on Virgin so it will be free.

I had very high hopes for Virgin taking over from NTL but the service is now even worse. I hope that fat !!!! Branson goes broke over this debacle. I will be looking into finding alternative providers because Virgin is toss.