Advice, sorting somthing out for someone else

thebigcheese

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shammyjack

If it now says £150 in credit online then wait it out and pay nothing . If you get paper bills they should send a new one out with full details . If just online billing then take it that the figure is correct .

spiro

The golden rule is every time you get a bill, check if the end reading is an estimate. If it is read your meters and submit the readings to your supplier. In this instance you went from owing money to being in credit, there are dozens of threads on here of people going from being in credit to £00s in debit when the supplier finally gets a reading.

thebigcheese

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shammyjack

You have not paid the £300 bill therefore the £150 in credit figure from entering correct readings is correct.

if you pay the £300 bill now then you will just put your account £450 in credit and give the power company an interest free loan !

System

Some companies choose to use the word 'Bill' to indicate the amount of energy used in the period between 2 specific dates. Others, like Ovo, use the word 'Statement'. There are pros and cons with both approaches. The word 'Bill' focuses attention on the amount of energy consumed. The use of 'Statement' tells the customer how much their credit/debit balance is after the energy consumed has been deducted.

As others have said, both approaches are invalid if based on estimated meter readings. If customers provide frequent meter readings, then there should not be any shocks. In my experience, if a bill is based on estimated readings and accurate meter readings are then provided then this will generate an amended bill/statement. And, two, where the customer pays by DD, then most bills/statements have a line to the effect that the bill/statement is for information only.

The problem is that a lot of people see a credit balance and then go into energy management denial: the assumption being that bills/statements are always accurate. Remember, energy companies only have to read a meter once every 2 years (longer if BG is the supplier).

Robin9

Set up a DD, go paperless and save a few pounds - read the meters every month and submit them online.

thebigcheese

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shammyjack

You have had good advice from every poster on this thread but if HE whoever HE is hates DDs and is even thinking of prepayment meters then you have a nut case on your hands .

I go to wash my hands and case closed as far as I am concerned !

Robin9

Then follow Spiro's advice and only pay on actual readings - never never never on estimates

matelodave

As said, only pay bills that are produced using actual readings - if you get an estimated bill, send in a reading and request that the bill be amended.