transferring money within Europe by bank

ken12

hi there

As i am not very good on line and computers , about 4 weeks ago i pop in to my bank and asked them to transfer some money from my account to my sister account (within Europe). after 1 week they contacted me to check the details again.i asked them how long more do i have to wait, they didn't know and said it depends to the bank between (midland bank), since then I'm waiting and no news,when i call they expertly saying sorry,sorry give us ur tel. som one will call you within 2 hrs,

any one got any experience , or advise as i really don't know what to do, or what is my right ,can i cancel transferring

many thanks

grumbler

Stop wasting your time on dealing with incompetent and lying idiots over a phone.
Go to your branch and tell them that you want to lodge a formal complaint. They have to help you to do this.
From now on keep a record of all your communications with the bank, including the time and the name(s).

ken12

thanks for reply

The problem is that i am on Holliday and was going to use this money for this holiday, i am really disappointed , i would appreciate any advice

many thanks

grumbler

No way the transfer could take more than a week.
Something went wrong, and you are unlikely to get this resolved over a phone unless you are very persistent and get your call escalated high enough to someone competent and capable of doing something real.

If I were you, I would think about plan B that you should have had when going abroad without having made sure that your money arrived to the destination.

colsten

ken12 wrote: »

they didn't know and said it depends to the bank between (midland bank),

Midland Bank ceased to exist in 1999. Which bank(s) are you dealing with?

grumbler

I guess it's 'intermediary' bank, not Midland.

Flugelhorn

I transferred money from my UK bank to my son's german account in about 2 days. It was the economy service which could have taken 5 days but was much quicker. Got sent copies of stuff by post to show that it had been done.

jonesMUFCforever

SEPA payments would have credited the Euro acount by the end of the next working day PROVIDED the information such as IBAN and BIC numbers were correct in the first place.

I think OP has omitted some info here.

grumbler

I think it wasn't necessarily SEPA as the transfer could be in ££.

System

Wouldn't an intra-European SWIFT payment have to be completed by 2 working days to be SEPA compliant?!

Midland Bank didn't cease to exist but changed its legal name to HSBC Bank but it's old named lived on in it's SWIFT codes.

E.G. MIDLGB22 is used to by HSBC to process Nationwide's international payments.

colsten

Heng_Leng wrote: »

E.G. MIDLGB22 is used to by HSBC to process Nationwide's international payments.

That's just a code and just about the only 'visible' remnant of what used to be Midland Bank. There has not been a legal entity called Midland Bank since late in 1999 and you have not been able to do business with Midland Bank for the last 15 years.

From http://www.hsbc.co.uk/1/2/about-us/history/uk-history

To communicate a clear and consistent identity to the world, Midland Bank was renamed HSBC Bank and by September 1999, the High Street transformation was complete.

As HSBC encompassed many operations across the globe, the Midland Bank name was replaced in order to create a clear and consistent identity to the worldwide market. With thousands of branches to rebrand and millions of customers to inform, it was a project that required meticulous planning and managing.

By September, the High Street was transformed and the rebrand was complete. Today HSBC is consistently ranked as amongst the top global brands and is seen in towns and cities across the world. From Swindon to Shanghai and Bognor to Buenos Aires, HSBC is widely identified as a global force in banking.