Laptop help please

awesome2_2

Hi My son has had a Acer Aspire E14 running in windows 8.1 when he has tried to put a DVD in it says play through power plus not windows media player even though the app is installed. When he oprned it,it said tht it needed updating which he did he then tried to p!sy the DVD again its saying this file format is not supported his volume has also disappeared it is saying no audio output device is installed reintall device driver there is a problem with the driver for realtek high definition audio,reinstalling the driver might fix this problem. Apply this fix or skip this fix continue troubleshooting without this fix. Help what do we do
Thanks

kremmen

Not too technical but until someone more knowledgeable comes along can I suggest you open settings ( bottom right ) and you should find the volume. Also using the search function ( top right ) should find it.

Bowling_4_Gold

Sounds like he's got 'Power Plus' set to the default DVD player. You can follow the following guide to set what files open with which program by default: http://windows.microsoft.com/en-gb/windows-8/choose-programs-windows-uses-default

Regarding the audio- try right-clicking on the speaker icon in the corner, click 'Playback Devices'. How many devices do you see in the window? If there's more than one without a green tick against it, try right-clicking on each one and pressing 'Test' until you hear sound. If you find one of those works, right-click on it again and select 'Set as Default Device'.

If the above doesn't work, you'll need to do something a little more complex- but it's worth trying the above first.

awesome2_2

Bowling_4_Gold wrote: »

Sounds like he's got 'Power Plus' set to the default DVD player. You can follow the following guide to set what files open with which program by default: http://windows.microsoft.com/en-gb/windows-8/choose-programs-windows-uses-default

Regarding the audio- try right-clicking on the speaker icon in the corner, click 'Playback Devices'. How many devices do you see in the window? If there's more than one without a green tick against it, try right-clicking on each one and pressing 'Test' until you hear sound. If you find one of those works, right-click on it again and select 'Set as Default Device'.

If the above doesn't work, you'll need to do something a little more complex- but it's worth trying the above first.

Thanks very much for this will try it today hopefully it will work otherwise it will be a trip to the computer shop wouldn't mind but he only had it for Xmas hopefully I won't have to return it or if I do they will exchange it as it is a pre loaded programme.

skiptalker

download vlc player free set this as your default player