Three mobile ... cancelling contract nightmare

Marktheshark

Within a week of serving notice I started getting chargeable texts, they claim I had subscribed to "premium" text services.
They claim I had switched on premium services on the phone ? !!!!!! ??
How very odd, no issues in two years and then £40 in bogus texts charges in two days.
They certainly have made sure I know never to use them again.

whatmichaelsays

JethroUK wrote: »

Have a few kids then you'll know the answer

There are ways to give children access to a smart phone without giving them a contract subscription.

There are ways to let children play games without giving them carte blanche access to your credit card.

All of these ways involve something called "parenting".

mattyprice4004

JethroUK wrote: »

Have a few kids then you'll know the answer

It's very simple to give a child a smartphone or tablet and make sure they can't run up mega bills - it just requires some forethought rather than the 'networks are evil' mentality.

JethroUK

mattyprice4004 wrote: »

It's very simple to give a child a smartphone or tablet and make sure they can't run up mega bills - it just requires some forethought rather than the 'networks are evil' mentality.

Even simpler for a network to flag a user if their bill goes over £3,454,565,457,785,313,566
They simply CHOOSE not to because they are scum sucking leeches and should be hanged in public as an example - any sensible arbitrator would see that for what it is and charhe the parents £50 (realistic liabilty for taking their eye of the phone) and make the provider suck the balance up for KNOWINGLY exacerbating the situation

DCFC79

mattyprice4004 wrote: »

It's very simple to give a child a smartphone or tablet and make sure they can't run up mega bills - it just requires some forethought rather than the 'networks are evil' mentality.

Yes its not very hard to give them access to the iTunes account, set up a guest account or get them a cheap smartphone and don't link a card to it.

Marktheshark

You dont have to link a card now with three.
They have recently automatically turned on the in app purchases and text link purchases that bills directly to the phone bill.
Call them and find out and demand they switch it off.
See what answer you get...

Buzby

In app purchases having nothing directly to do with the network provider - this is the responsibility of the relevant App Store who may offer a premium billing option. All texts outwith any inclusive allocation will either decrement any stored credit or be billed to a contract account. Nothing has really changed - any third party can send you a text and charge you, irrespective of network, leaving you to chase up any discrepancy yourself.