PC gone very slow on opening.

atro1

My PC now takes over 5 minutes for the internet to become active and useful. When I switch it on i have time to play a game of free-cell before the internet works. It works well enough when its on its just a long wait. Any suggestions would be welcome. PC is a dell i3.With windows 7 Home premium. Internet is Virgin just about there highest.
Here is a hijack this scan.

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 20:11:50, on 23/12/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17496)

FIREFOX: 34.0.5 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Users\Alec\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\Unchecky\bin\unchecky_bg.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe
C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\Alec\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files (x86)\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_25\bin\ssv.dll
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: LastPass Vault - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files (x86)\LastPass\LPToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_25\bin\jp2ssv.dll
O2 - BHO: Bitdefender Safepay™ for Internet Explorer - {ED858D4C-395F-4623-987B-B420994790C9} - (no file)
O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
O3 - Toolbar: LastPass Toolbar - {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files (x86)\LastPass\LPToolbar.dll
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe" -osboot
O4 - HKLM\..\Run: [RealDownloader] C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe
O4 - HKLM\..\Run: [IJNetworkScannerSelectorEX] C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe /FORCE
O4 - HKCU\..\Run: [SkyDrive] "C:\Users\Alec\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background
O4 - HKCU\..\Run: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
O4 - HKCU\..\Run: [Xvid] C:\Program Files (x86)\Xvid\CheckUpdate.exe
O4 - HKCU\..\Run: [iCloudDrive] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\RunOnce: [Adobe Speed Launcher] 1419364164
O4 - Global Startup: Install LastPass FF RunOnce.lnk = C:\Program Files (x86)\Common Files\lpuninstall.exe
O4 - Global Startup: Install LastPass IE RunOnce.lnk = C:\Program Files (x86)\Common Files\lpuninstall.exe
O4 - Global Startup: RealPlayer Cloud Service UI.lnk = C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: LastPass - file://C:\Users\Alec\AppData\LocalLow\LastPass\context.html?cmd=lastpass
O8 - Extra context menu item: LastPass Fill Forms - file://C:\Users\Alec\AppData\LocalLow\LastPass\context.html?cmd=fillforms
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\Program Files (x86)\LastPass\LPToolbar.dll
O9 - Extra 'Tools' menuitem: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\Program Files (x86)\LastPass\LPToolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O12 - Plugin for .spop: C:\Program Files (x86)\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AllDaySavingsService64 - Unknown owner - C:\Program Files (x86)\5176EA87-B7D4-4E04-A5D7-CF3FC0AAF7EC\etmajyzoqm64.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: avast! Firewall - AVAST Software - C:\Program Files\AVAST Software\Avast\afwServ.exe
O23 - Service: AvastVBox COM Service (AvastVBoxSvc) - Avast Software - C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: mtgaotushb64 - Unknown owner - C:\Program Files\005\mtgaotushb64.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Dell DataSafe Online (NOBU) - Dell, Inc. - C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
O23 - Service: RealPlayer Cloud Service - RealNetworks, Inc. - c:\program files (x86)\real\realplayer\RPDS\Bin\rpdsvc.exe
O23 - Service: RealPlayer Update Service (RealPlayerUpdateSvc) - Unknown owner - C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Unchecky - RaMMicHaeL - C:\Program Files (x86)\Unchecky\bin\unchecky_svc.exe
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: ZAtheros Wlan Agent - Atheros - C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe

--
End of file - 14590 bytes
Many thanks for looking.

Angry_Bear

There looks to be a lot of stuff there that you probably don't always need.
I'd suggest opening msconfig (just type msconfig and hit enter in the search box in the start menu).

Look at the startup tab and uncheck all the boxes that you don't use every time you start up the computer. A lot of things there are just to make them "quicker" to start or are auto-updaters that run in the background. Unchecking any of the boxes here won't remove or disable a program, but it will mean it doesn't start to run as soon as you boot up.

The only one I have set to run at startup on my PC is my anti-virus. Then try a restart and see if this helps - if there is something you don't like you can choose to revert the changes and come on to ask about something specific.

From your post, I'd guess you'll be unchecking boxes for apple stuff (incl. itunes), sky drive, updaters for a few things etc.

Kendall80

Wow - the sheer amount there must take an age to load


Although the 'unknown owner' entries are just from a user name change probably.


Go through the list especially the BHOs and toolbar entries. Remove any you don't need/want. Skydrive and Skype I'd keep. Anything realplayer can go and that canon network scanner entry too along with the lastpass entries.


Also, run msconfig and uncheck any things you don't want to run on startup - the fewer the better imo.


Then go to programs and features removing anything you don't need/use.


Run ccleaner manually (don't have it auto-run) and also run its registry cleaning tool.


You might also consider Microsoft security essentials as an alternative antivirus software - removing your existing one which may be consuming extra system resources.


Edit: the google update and flashupdate entries you can do without also.

tavernman

Kendall80 wrote: »

Wow - the sheer amount there must take an age to load


Although the 'unknown owner' entries are just from a user name change probably.


Go through the list especially the BHOs and toolbar entries. Remove any you don't need/want. Skydrive and Skype I'd keep. Anything realplayer can go and that canon network scanner entry too along with the lastpass entries.


Also, run msconfig and uncheck any things you don't want to run on startup - the fewer the better imo.


Then go to programs and features removing anything you don't need/use.


Run ccleaner manually (don't have it auto-run) and also run its registry cleaning tool.


You might also consider Microsoft security essentials as an alternative antivirus software - removing your existing one which may be consuming extra system resources.


Edit: the google update and flashupdate entries you can do without also.

No No no niet nein non etc what a joke

danthemoneysavingman

Sounds like a hardware issue, try turning off your virgin router for a minute then back on again. Try being hard-wired to the router and see how long it takes to get connected. May be a problem with your wifi card. Or are you connected by Ethernet cable already?
just a few thoughts

Kendall80

tavernman wrote: »

No No no niet nein non etc what a joke

Presumably you've had issues?



It's been my only antivirus program for the past 3 years. Low system usage and absolutely zero problems. Perfect for my o/c gaming rig.

tavernman

Kendall80 wrote: »

Presumably you've had issues?



It's been my only antivirus program for the past 3 years. Low system usage and absolutely zero problems. Perfect for my o/c gaming rig.

No issues it is not fit for purpose check on http://www.av-comparatives.org/ and if you care to search for Microsoft's own thoughts ...
On your gaming rig fine but get out of the comfort zone then hey good luck

Kendall80

tavernman wrote: »

No issues it is not fit for purpose check on http://www.av-comparatives.org/ and if you care to search for Microsoft's own thoughts ...
On your gaming rig fine but get out of the comfort zone then hey good luck

My positive experience with it is likely due to a combination of factors including not least my high browser security settings.


I must admit to having read a few negative reviews myself but the OP here is concerned with his system being slowed down. Security Essentials certainly does have very low system usage. Even during scans there is no noticeable impact on performance.


@ the OP - I'd also recommend you download and run mbam - malwarebytes anti-malware.

GunJack

nothing wrong with avast, however you really need to do a custom install and do not install the extra modules, you only need the web, mail and file shields. The extra modules have become a slight pain, and not required.

grumpycrab

Agree with the msconfig comments. If still a problem then run the Task Manager by typing Ctrl+Shift+Esc then
1. look at Processes tab (ensure all processes for all users selected)
2. order on CPU and see what, if anything, is using CPU (aim is to get System Idle at 100%)
3. if the Process using CPU is svchost.exe then you'll need to look at its Services to find out what is using CPU

OR, if you're organised and have a good image backup, it may be quicker to reinstall.

atro1

Many thanks to all. Ended up I had about 20 PUP's. Not that I know what they are but deleted and PC is running normally.