Paid using incorrect reg number - POPLA appeal?

hyppy

Much to my surprise I found a PCN attached to my car last week having paid for a days parking using the RingGo app as I have many times before.

On investigating it turns out that I'd mis-input the details of my new car into the app and so had paid against a registration number other than mine. There was one digit wrong: AB11 CDE rather than AB12 CDE.

I emailed the PPC including a copy of my receipt showing my payment covering the period where they issued their PCN, but they have rejected this appeal (as payment was for another vehicle) and are still expecting payment, but pointing to POPLA should I wish to appeal further.

It's perhaps worth mentioning that the app does have the correct make, colour, and vehicle type stored. While this obviously unique, I'd like to think it could help verify a vehicle. I'd previously paid for more than one parking session using the wrong details but this was the first time I'd recieved a PCN.

Anyway, do people think it worth my pursuing an appeal?

Thanks as ever!

Redx

yes, but not on what you have said, but on the legal grounds in the popla examples linked in the NEWBIES sticky thread near the top of this forum

bluetoffee1878

Forget mitigating circumstances, follow the advice on the newbie thread how to win at POPLA
Also you may want to edit your 1st post and remove your reg no. PPCs trawl these sights and they will be able to id you.

hyppy

Thanks Redx, and bluetoffee1878 (great name, btw—COYB!)

I did read the sticky thread(s) before posting but guess forgot that common sense rarely prevails with PPCs and that using legal recourse is the only way.

Merry Christmas!

hyppy

bluetoffee1878 wrote: »

[…] you may want to edit your 1st post and remove your reg no. PPCs trawl these sights and they will be able to id you.

Just quick follow up question. They're not real reg numbers up there, but would it matter anyway? If an appeal will stand up, then a PPC's prior knowledge surely shouldn't affect the outcome.

Redx

you cannot be too careful as this is a public forum, which they do patrol regularly

but as those details in post #1 are made up, thats fine

SevenTowers

Nope, makes no difference whatsover, forget what happened, just use the standard appeal points in the Newbie thread.

Coupon-mad

hyppy wrote: »

Thanks Redx, and bluetoffee1878 (great name, btw—COYB!)

I did read the sticky thread(s) before posting but guess forgot that common sense rarely prevails with PPCs and that using legal recourse is the only way.

Merry Christmas!

As you are already at POPLA stage and didn't wait for the Notice to keeper (and gave away who was driving and all- ooops!) please post up your draft POPLA appeal here first. Look for a similar example in the hyperlink 'How to win at POPLA' in post #3 of the Newbies thread.

Which PPC is demonstrating their ONLY agenda of dirty 'moneygrabbing' this time?

hyppy

Sorry for the lack of reply till now. Bad form to leave a thread hanging …!

Before going down the POPLA route, and as I had nothing to lose, I gave the parking company a call. Not the issuers of the PCN, but RingGo themselves. They checked my account, noting that I'd payed for a vehicle that matched all details bar the slightly-off reg number: "obviously the same vehicle". They implied that the attendant had access to this information and should have used it.

They updated the stored vehicle details for me, and told me to forward the receipt over to the PCN issuers again who would cancel things. I did this, telling them that their client was satisfied parking had been paid so the PCN invoice could be cancelled. It's been 14 days since I did that, and not a peep.

Hopefully that's that, but if I hear anymore I'll report back.

Jim_AFCB

I would still go through the POPLA appeal process, as advised on here, in case the PPC play hard-ball and refuse to cancel it. This does happen. Some, such as Parking Eye, demand a fee to cancel what they regard as a correctly issued PCN

When does the POPLA code expire?? You only have a month from the date of issue to use it, and from the date of your OP, you are going to be sailing very close to the wind on that score at best.

hyppy

So, ignoring Jim's likely-wise advice, I left things as they were and didn't go down the POPLA route and today got a reply from the PCN issuers (it was Premier Parking Solutions by the way):

"… we are prepared on this occasion, as a goodwill gesture, to cancel this parking charge notice."

A rare case of common sense prevailing!