Denied refund

JReacher1

Oakdene wrote: »

if there is no clear display at the check out then you should be able to take it back, as you will have already entered into the contract by the time you read your receipt.

Why?

Next offer an in store return policy that is better than they legally have to offer. If they don't display any return policy by the checkout then the store would only have to abide by the statutory minimum. Which in the OP's situation wouldn't help them.

The only way they would have to refund would be if they displayed an in store return policy of "return anything", which I would think is unlikely based on the fact the website states the exclusions so it would be surprising if they didn't do this in store as well.

agrinnall

papasmurf, I don't think your son is going to beat Next on this one, better to just hang onto the perfume for a while then give it to an appropriate person on their birthday, or even wait for Christmas 2015.

jkkne

On the back of all Next receipts (as well as on black cards at till points)

We are happy to exchange or refund any item returned in a saleable condition in its original packaging with its receipt within 28 days, or 15 days for sale items

...... then some bits about no receipt = current selling price and cardholder must be present for other stuff

Then

Refunds or exchanges will not be given on items made to customer order, pierced earings, food, alcohol, toiletries or cosmetics.

I'd say OP's son has no leg to stand on....though a Secret Santa gift?

papasmurf54

Thanks to ALL who have taken time to reply (especially at this time of year) we were a bit confused because I know that they do a refund on clothing if it is not wanted (Asda even took a box of chokkies back as in- law no longer eats them due to health) but they said no to the perfume, which we could understand had it been opened but it is still shrink wrapped, oh well I think sons going to follow agrinnall's idea and wait till he finds someone who wears it and then give it to them lol.
a merry Christmas to you all and a Happy New Year
Ian

Oakdene

JReacher1 wrote: »

Why?

Next offer an in store return policy that is better than they legally have to offer. If they don't display any return policy by the checkout then the store would only have to abide by the statutory minimum. Which in the OP's situation wouldn't help them.

The only way they would have to refund would be if they displayed an in store return policy of "return anything", which I would think is unlikely based on the fact the website states the exclusions so it would be surprising if they didn't do this in store as well.

Because the contract has been entered into by the time a receipt is given to the customer.


There has to be a clear display before the contract is entered into so that the customer can make a clear decision and so that they are aware of their rights.

JReacher1

Oakdene wrote: »

Because the contract has been entered into by the time a receipt is given to the customer.


There has to be a clear display before the contract is entered into so that the customer can make a clear decision and so that they are aware of their rights.

But if no clear return policy is displayed all they have to do is abide by the legal minimum policy. Which is worse than the one displayed on the receipt.

Or are you claiming that if a company fails to display a returns policy by the till it means that the consumer has unlimited rights of return?

OlliesDad

Oakdene wrote: »

Because the contract has been entered into by the time a receipt is given to the customer.


There has to be a clear display before the contract is entered into so that the customer can make a clear decision and so that they are aware of their rights.

I think the point that JReacher was making was that if there is no mention of a return policy anywhere, then the default position would be that the purchaser is entitled to their statutory rights i.e. no refund unless faulty. Next offer a return policy and are free to exclude any items they want from it (as long as the exclusions are clear prior to the contract formation).

EDIT - Apologies, cross posted with Jreacher