BT Parental Controls Pop-up nuisance - anyone else had this?

Troubleatmill_2

OK - After a marathon session with their helpdesk.

If you click ACCEPT or NO. and you get popup's thereafter. Here is what you can do.

Go to BT.COM - Click on MY BT.

Type in your telephone number - or your email address.
(In my case - it couldn't find my telephone number )

Then.... go through the routine of "Forgot my username" - and "forgot my password".... you will get email links to fix.

Then login.

You will be asked for your phone number.


Then you may get a message saying that there is no account associated with this phone number ( which is the reason for the pop up's continuing ).

Find your BT bill - and enter your account number.

Now.. continue browsing - until you get the popup - click "accept" or "no thanks" - whatever your choice - but this time it will it remember the decision - and you will get an email confirmation of your choice.

Kittenonthekeys

Thank you very much for that, Troubleatmill.
The popups mysteriously started rearing their ugly heads again yesterday after a couple of weeks of abstinence, so I will give your method a go next time it happens.
I really think BT should be sorting this problem out - Ok I realise they have to offer the service, but it shouldn't be making the internet completely unusable, killing the web page and ignoring the fact that I actually HAVE already set it up!
The option to manage parental controls no longer even appears within 'My BT' but I can't face getting on the phone to Mumbai yet again.
I think when my contract is up, I'll switch providers.

tavernman

Kittenonthekeys wrote: »

Thank you very much for that, Troubleatmill.
The popups mysteriously started rearing their ugly heads again yesterday after a couple of weeks of abstinence, so I will give your method a go next time it happens.
I really think BT should be sorting this problem out - Ok I realise they have to offer the service, but it shouldn't be making the internet completely unusable, killing the web page and ignoring the fact that I actually HAVE already set it up!
The option to manage parental controls no longer even appears within 'My BT' but I can't face getting on the phone to Mumbai yet again.
I think when my contract is up, I'll switch providers.

Try Talk Talk then you could go to Delhi :rotfl::rotfl: