PPI turned down byt Halifax/ BOS

clarabo1000

My husband has had a BOS credit card since he was 22 (so for 18 years). It's never been used much and rarely had big balances on it so when he cleared it last year he was surprised to get a reminder for payment the following month and that's when he noticed the loan protection has been added on all this time...they were wanting 87p that month even though it was a zero balance. The application for the card was done by post so he never actually spoke to anyone regarding the application. He doesn't remember ticking a box but feels there was no- one to advise him, check whether he needed it etc. He filled out the form online and 4 weeks later received a phone call basically just getting him to repeat everything that was on the form. Now today he's received a letter saying "I've completed my investigation and, based on the information available to me, do not believe your PPI policy was missold" The next 4 pages has a box "my understanding of your concern" and then a box explaining "my findings". It looks pretty standard and each "findings" states "I believe it's more likely than not.....". Just wondering what should be the next step? Thanks for any help!

Nasqueron

Next step is the FOS as the letter will have explained, expect a wait of 18 months or more unless the bank rolls over.

CC are charged a month after you spend, approximately, the 87p will be from the previous balance probably. Cc PPI was normally around 70p per £100 balance so if he didn't have much of a balance on the card he won't have paid much PPI.

A postal application is not advised, no bank staff are involved and no-one would explain anything unless he asked - no-one sold him anything, it was up to him to read the forms and choose the PPI or not. The only issue may be if the PPI was agreed over the phone after, if it was a box he ticked on the form he miss-bought rather than being miss-sold