British Gas - massively delayed incorrect bill and bullying

Cardew

Brendanc wrote: »

"An electricity supplier can recover an undercharge for a maximum period of one year before the date of discovery, even if the undercharging or non-charging has been for longer than that. This time period is only relevant for undercharging as a result of inaccurate metering of consumption. For undercharging which is the result of fraud or tampering with the metering equipment, there are no limits to how far the supplier can go back and recover."

This is from the ombudsman's website. This is quite clear in my opinion. If it is longer than a year that it takes them to find the error then they can't charge for it.

Then you should be confident that you have nothing to worry about - possibly!

spiro

Brendanc wrote: »

"An electricity supplier can recover an undercharge for a maximum period of one year before the date of discovery, even if the undercharging or non-charging has been for longer than that. This time period is only relevant for undercharging as a result of inaccurate metering of consumption. For undercharging which is the result of fraud or tampering with the metering equipment, there are no limits to how far the supplier can go back and recover."

This is from the ombudsman's website. This is quite clear in my opinion. If it is longer than a year that it takes them to find the error then they can't charge for it.

It states 'inaccurate metering of consumption', that means a meter fault. As others have said they can go back 6 years, that's why you should keep all financial records for 7 years.