Club Lloyds Condition

jonesMUFCforever

Tigeremz wrote: »

Hello, I agree, do be careful!

I have just spent 49 minutes on the phone to Lloyds as my wages were a day late going into my account and I got charged the £5 fee for the club lloyds. I explained that this delay was unusual and I wasn't aware that this would create the £5 charge. Lloyds put me through to the mis-selling team who took 45 mins to find out that as I applied on line for the club Lloyds, I am to blame for not reading the T&Cs fully and that there was nothing they could do.

I asked to close the club Lloyds membership and they said that I had to do this in branch so I now have to go into a bank to do this!

When I said that keeping me on hold for that long was poor customer service the woman got shirty and started saying that she had tried to help me, never once apologising for the time taken!

Sorry folks but please be warned, do not expect any sympathy or leeway with Lloyds, I will be closing my account and going elsewhere where they look after their customers!

How is it the banks fault that your wages were day late?

Archi_Bald

Tigeremz wrote: »

Sorry folks but please be warned, do not expect any sympathy or leeway with Lloyds, I will be closing my account and going elsewhere where they look after their customers!

The Club Lloyds T&Cs are one of the most simple ones to understand. Whichever bank you go to, I would recommend you read and understand their T&Cs, and not just tick the box to say you read and accept them. Otherwise you could quickly run out of banks to go to if you change every time you forgot to comply with the terms.