Missing parcel from Yodel - consequences

megwro

Hi there,
I ordered a parcel from Very, who is using Yodel as their courier company. Couple of months ago, mid October I received a “sorry I missed you” parcel note, saying that my parcel has been delivered to my downstairs neighbour. Having to previously deal with my “drug-loving neighbours” before, I knew what to expect. Of course,they said, they never received the parcel. I specifically stated: “If no one is at home, please take the parcel back to depot and arrange to reschedule” – I have done this many times before.
I phoned the courier and the retailer to make them aware of missing parcel (I don’t want to use big words here, lets just say the parcel was …..missing, rather than stolen). I have been told that the parcel was signed for at 74A, when I asked about the surname, it was completely different from my surname. I only asked two question: can you access my account and read special information, what to do if no one is home? Does the surname signed for the parcel sounds anything like my surname? No more questions!
It took me over a month to get refund from Very ( I had to make another complain, because they won’t refund me….the delivery charges – oh irony).
This time, I found two Yodel cards on the staircase addressed to my flat with note: ” I called regarding the query about the parcel i left with 74y for 74z. No contact number, no nothing. This morning, another card.
My question is: Do I have to put up with an angry delivery driver who clearly cant post a card through my letterbox, instead just let them fly around my staircase. He did not leave any details and how to contact him; and as far as I am concerned this case is closed for me – I got the full refund.
Please advise what to do.
Thanks.

mattyprice4004

Contact your local Yodel depot and inquire what it's about?

megwro

My local depot can't find anything about this case. They said, if there was any problems, they will phone me or write a letter to me. Definitely, they won't just leave a parcel note on my staircase.

sheramber

megwro wrote: »

My local depot can't find anything about this case. They said, if there was any problems, they will phone me or write a letter to me. Definitely, they won't just leave a parcel note on my staircase.

If it a genuine Yodel ie name printed on it ,then I would take a copy and send it them asking them to investigate who is using thier cards for their own purpose.

It may be that the delivery person is being questioned aboutt he missing parcel.

megwro

sheramber wrote: »

If it a genuine Yodel ie name printed on it ,then I would take a copy (...).

It is an actual, genuine yodel parcel note. Phoned my local Yodel depot and I've been told this will be investigated further. This apparently hasn't been brought up by Yodel, so you're right- seems like he got himself into a trouble.

To me, it feels like some sort of harassment. He didnt leave his name, any details etc. to sum up, my partner works from home and he said that NO ONE called or knocked the door. If I wi receive a third note, definitely will be taking this issue to the police.

mattyprice4004

Yep, it sounds like a disgruntled employee has 'beef' with your complaint - I'd definitely ask the depot to take it further.
His contract is probably at risk from the incident, and he's wanting to query it further. This should be done by proper means, and not the way he's gone about it though.