N Power - our nightmare is FINALLY over

Melbryce11

Can finally breathe a sigh of relief! For those of you who don't know we have been victims to Npowers billing system fault and it has been horrendous. We never received one bill in the 2 years we lived in our 2 up 2 down property, however we were constantly told that our monthly direct debit payments were sufficient so when we moved we sent our final meter reading and thought that was that.
Then they got back in touch... saying that we were thousands and I mean thousands in debt with them and so commenced a nine month battle back and forth, with bills changing constantly. Our final bill appeared to be £782DR, despite the monthly direct debits they started setting up a repayment agreement. They then started getting really threatening and handed out the big bully tactics - they even wrote to the new tenants of the property we lived in asking them to tell them where we lived because we were in debt with them, despite them having all our details - how mortifying, especially because it was complete lies! Again we fought it right up to the chief executive, watchdog, you name it. Today we finally got our final bill in writing and in fact all along our account was in nearly £200 in credit, and they are sending a cheque is in the post!
Although we are delighted with the outcome, it has been such a stressful ordeal, and I can't imaging how many vulnerable people they must have swindled thousands out of who weren't prepared to fight. Awful company.

Melbryce11

So tempted to claim for compensation because of the stress we have been put through, but to be honest I'm just so glad it's over. I have no idea how thy get away with treating people like this - it's disgraceful!

hillcats

They are a shambles, I thought my situation was bad when dealing with these clowns, clearly yours is worse - fight for every penny I would !!

Consumerist

Melbryce11 wrote: »

So tempted to claim for compensation because of the stress we have been put through, but to be honest I'm just so glad it's over. I have no idea how thy get away with treating people like this - it's disgraceful!

Whilst I hope it really is over with npower, I fear reports on here suggest this may not be the case. It is not uncommon for npower to send out further demands even after they have "resolved" a matter.

It is significant that npower have not even offered any compensation to date. If and when you actually receive the cheque (maybe), you will then be able to start their complaints procedure for compensation. Any extra you get will be a bonus so there should be no cause for further stress. If they say no then refer the complaint to Ombudsman Services: Energy and just wait it out.

For the sake of npower customers in general, I hope you do follow up.

Melbryce11

I am definately going to write a letter to the ombudsman and attach all correspondence since March 2014 with it. They really are an appalling company- I have never experienced anything like. With regards to making further contact with n power- my nerves can't take it. Even if I don't recieve the cheque, knowing it's over is enough for me, that's how bad it's been. If they even dared to make further demands I think it would be the end of me.

Consumerist

Melbryce11 wrote: »

I am definately going to write a letter to the ombudsman and attach all correspondence since March 2014 with it. . .

Unfortunately, you must first complain to the supplier; the Ombudsman will reject the complaint if you don't.

To avoid having to talk to npower, you can send your complaint and demand for compensation through the post. Head the letter with the word Complaint, in bold. I would suggest sending it by Recorded Delivery post.

If your complaint is not resolved to your satisfaction within 8 weeks then you can refer it to the Ombudsman.

Bevjohn

Recently had dealings with npower, applied for a free boiler as advertised on Moneysupermarket website. I should like to hear from anyone who managed to get a free boiler as i am having no luck. Appalling service from npower, messed me about for two months initially agreeing to supply boiler then turning me down.

Melbryce11

We have had a complaint ongoing from March with npower so the ombudsman will be fine we've done step 1, 2, 3 and gone through all the formal channels.