EE and Virgin both are charging rent

shaf311 Forumite Posts: 1 Newbie
In June I contacted EE regarding an offer which they had about EE broadband and home phone. I took the offer (for my home phone number but soon after I telephoned and cancelled the contract within seven days. Looking at my account I still haven't been refunded the one year line rent that I paid and I’m also being charged monthly fees for the broadband. My contract is still with Virgin Media, who are still providing me with the services since over three years. I rang EE a few times and had a chat with the manager but still nothing has been done as she was unable to understand that I am being charged twice for the same phone number from two different companies. EE want me to pay full year line rent and also disconnection fee if terminate the so called contract.

I also spoke to Virgin Media who also said that the number was never transferred over to EE and that I am still with them. Therefore can anyone please help me in this case?


  • robin58
    robin58 Forumite Posts: 2,802 Forumite
    edited 17 December 2014 at 10:39PM
    Personally I think you should tell EE to go whistle.

    I hope you have the date and time that you rang them to cancel contract originally.

    As EE never gave you a service and the phone number never got transferred to EE how can they charge you a disconnection fee plus the line rental.

    I assume you have been talking to the Indian and South Africa call centers.

    Ask to referred to the UK based customer service center - yes there is one!- talk to them about it. All that happens when you get to the overseas centers is they really read from a script and don't help you.

    It may help your case if you can get some form of letter from Virgin saying that the service never transferred.

    If you are hitting your head against the wall, find the CEO email account and give him/her the full facts of whats happening.

    Don't forget when you do finally get it sorted, ask for a goodwill payment for the costs it has cost you in time and calls.

    All further I can say good luck. EE are a pain in the a**e. I had trouble with them in the past. It took a few phones calls and pushing them but I did get it sorted.


    Interesting note on the weekly email about getting out of contracts etc. I know it's not really relevant to your case but it may give you further avenues to go down.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!! ;)
  • Buzby
    Buzby Forumite Posts: 8,275 Forumite
    Virgin do not offer non-cable services any more AIUI so if you had an active service ant EE did not install a new line for them, it is pretty difficult to charge you for services you could not access. That said, you are not blameless - you asked them to provide you with service and did nothing to check where it was or why you were paying for it.
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