Ebay buyer wanted to cancel bid then refused cancellation!

Mrs_Money

Sold something on Ebay this week and the buyer messaged me to say she hadn't read the listing properly and she didn't now want the item.
I tried to be accommodating by putting in a cancellation request for the sale and now Ebay have messaged me to say she's refused the request so I am still liable for the exit fees!
I've looked on the item's sold listing and of course the option to "Resolve a problem" is no longer there. I've messaged the buyer - so far no reply. Having refused the request can she now agree to it anyway?
If she doesn't respond anyone know what I can do next?

forgotmyname

File a non paying bidder dispute?

Mrs_Money

forgotmyname wrote: »

File a non paying bidder dispute?

Yes I did think of that - I'll have a go when it'll let me- after tomorrow - and see what happens- the case is closed now so I don't have any hopes really!
Just never encountered anything so strange before!

soolin

forgotmyname wrote: »

File a non paying bidder dispute?

As a seller it is only possible to open one case, so as a mutual was opened it is not now possible to do an NPB. A mutual is always a gamble, unfortunately this time it didn't pay off.

Always worth trying eBay though , especially if the message was very clear about wanting to cancel.

Mrs_Money

Thanks, yes I, all messages were through Ebay and the buyer asked to cancel - so I may message them and see.

Mrs_Money

soolin wrote: »

As a seller it is only possible to open one case, so as a mutual was opened it is not now possible to do an NPB. A mutual is always a gamble, unfortunately this time it didn't pay off.

Always worth trying eBay though , especially if the message was very clear about wanting to cancel.

Surprisingly, the Ebay system has just allowed me to open a NPB action! We'll see what happens!

Cat_Girl_3

I've had something similar too this week except when I finally got an option to cancel just seconds earlier before I had triple checked and went to do it a new bid came in.... Then finally had a few more bids and now had a different bidder win but four days later no contact, no reply and no payment....

Mrs_Money

This week seems bad for me- several people have failed to pay saying things like they didn't understand what the item was (then why bid?) and they'd had to look up a word in the dictionary!
Seems in the run up to Christmas, most of my problems are coming from buyers in the UK who are not English speakers in the main - and the lure of a potential Christmas present for 99p (yes really, these were auctions for knitting patterns starting at 99p!) is too strong!