Dixons / Currys How Do I speak to Somebody About Receiving Damaged Goods

adr0ck

I have been trying to advise dixons for over a week that the fridge freezer they delivered is damaged (indent on front of fridge)

i have phoned the following numbers

08701543210

08701545560

08701565550

when eventually is speak to someone i'm always told that i've phoned the wrong number (even though number was given to me by last person i spoke too)

i'm now going round in circles with these numbers

what do i do

Butlers1982

Ring one of the numbers and ask to speak to a manager saying that your going round in circles, advise them of the numbers that you have been given and called and that your going no where.
Ask for the managers name that you speak to and that name is the one that you will use until the issue is sorted.

pulliptears

Where Fridge Freezers are concerned Dixons will always give you the runaround. If its a Zanussi they will want you to ring Zanussi directly as its them who will do the collection.

Similar thing happened to me, big dent on the door and I just wanted them to replace the door. It took days of phone calls with Dixons refusing just to send a replacement door etc. Called Zanussi who would send me back to Dixons, Dixons would send me back to Zanussi.

Eventually they said someone would be in touch. 2 days later I had a new door delivered from lord knows where and I never heard from them again.

Its a bonkers system with neither side seemingly having a clue what they are doing, so good luck!

pulliptears

Butlers1982 wrote: »

Ring one of the numbers and ask to speak to a manager saying that your going round in circles, advise them of the numbers that you have been given and called and that your going no where.
Ask for the managers name that you speak to and that name is the one that you will use until the issue is sorted.

Sorry Butlers, missed this. You cant speak to a manager unless you have an "Ongoing case". When you complain about this they will tell you in order to have an "ongoing case" you need to have conversed with them in writing.

You cant even speak to a supervisor. Believe me, after an hour on the phone with them you really do feel like banging your head against a brick wall.

jonesMUFCforever

Is there any reason why if you paid by credit card that you should not contact your card company and do a chargeback stating that Dixons will not communicate with you?
Up to them to collect it and go to a company that will give you good service.

alwaysonthego_2

also ring consumer direct who I have found to be very helpful when dealing with Dixons