How do i cancel/refund after marked as dispatched

November2

Sold an item last night and booked courier for pick up today. This morning I get a message saying they don't want it as they have found it cheaper! I managed to cancel the courier booking but now can't work out how to cancel/refund buyer.


There's no case or return open in the resolution centre. I've unmarked as dispatched but when I click the 'buyer and I agree to cancel' link the item doesn't appear (only an item I sold today pops up). There is no cancel button on the order details page or on the drop down list. How do I access the cancellation page so I can refund?


I recently upgraded to business and I'm assuming he messaged me via some return link as the message he sent me had the word 'return' in the title but I can't find anything in MyEbay relating to it, all I have is his email in 'mymessages'.


I cancelled and refunded someone a couple of weeks ago and that was easy as a page came up saying 'seller wishes to cancel' or 'buyer wishes to cancel' but I'm guessing as the item was marked as dispatched it's now more complicated.


Any help appreciated.

densol_2

Find the number of the item and put it in the box on the cancel page. Voila it will appear and you can do the cancel thing ! Loads of times only half my items appear ( maybe ebay know my rubbish stuff - joke ) but the number thing works