problems with switch to Eon

Former_E.ON_Company_Representative:_Malc

Hi sln8458

Glad we've used your readings. We're happy to accept a customer's own readings and there's a number of ways you can let us have them. Pictures like you've sent this time are great and certainly valid. Sending them through an email is fine but you can also use our twitter and Facebook channels if you like. Don't, though, show the meter serial number on the public part as this could affect the security of the account. If you use the private channels attached to our twitter/Facebook channels, we'll be happy to sort the readings this way.

As well as going through our website, there's also a mobile app you can use. More traditional channels like phone, letter and email are fine too. Our Call Centres are open from 8am to 8pm Monday to Fridays and between 8am and 6pm on Saturdays.

Not sure what you mean about not being able to arrange appointments. This is certainly an option.

At some point, we'll be fitting Smart Meters. These talk to us and send your readings via electronic messages. Although we'll still need to visit occasionally to make sure all's safe and accurate, it takes away the need to send in readings. When we're due to fit a Smart Meter depends on the region and type of metering set up. There's more information about this on our website. This includes a form to register your interest.

Hope this is helps sln8458 and thanks again for sending the pics.

Malc