Gas & Electricity

donastell

Following the advice on this site, I changed my gas & electricity over to First Utility in June 2014, and although I am on a fixed rate, I know the actual cost is based on what is used.
As a senior citizen I need to keep control of all spending, so in August I asked the supplier for a bill, so that I could monitor our usage. They told me I would see a bill online by the end of the month.
Since then I have made four phone calls requesting a bill and each time I am told there will be one. The last time in November, I was told that a bill would be produced online by the the 30th of November and still today I havn't had one. I input monthly readings, so my account is always up to date. I e-mailed them in November and told them that unless they could advise me of the cost, I would have to change to another supplier and I have never received any response.

AndyPK

If you have logged your readings calculate it yourself.

It's very easy for electric.

energyworker

donastell wrote: »

Following the advice on this site, I changed my gas & electricity over to First Utility in June 2014, and although I am on a fixed rate, I know the actual cost is based on what is used.
As a senior citizen I need to keep control of all spending, so in August I asked the supplier for a bill, so that I could monitor our usage. They told me I would see a bill online by the end of the month.
Since then I have made four phone calls requesting a bill and each time I am told there will be one. The last time in November, I was told that a bill would be produced online by the the 30th of November and still today I havn't had one. I input monthly readings, so my account is always up to date. I e-mailed them in November and told them that unless they could advise me of the cost, I would have to change to another supplier and I have never received any response.

Have they explained why they are not able to bill you or have they just palmed you off with excuses?

If just excuses then this is one of the few situations where I would phone and demand to speak to a manager. Tell them that you expect a written manual calculation of where your energy usage is at and how it stands in relation to payments you've made and why you are not receiving bills. If you are dissatisfied with their response ask for a deadlock letter to take this to the ombudsman as you have been chasing a bill for more than 8 weeks.

[Deleted User]

I joined them in September and got my first bill in late November. They told me that during this time nobody not even they knew what the billing status was. Their customer base has doubled so perhaps its been a bit overwhelming. I enter monthly readings and a bill appears not long after. I'm on a fixed direct debit and my credit has exceeded £100 so they have automatically reduced my direct debit amount by £10 a month.

If you decide to switch I think its the new supplier you give your final readings to and they pass them onto your existing supplier so that they can send you a final bill. A lot of people think its your existing supplier that gets the final reading. Not so. Final readings are best given over the phone as web site availability can lag behind what's actually going on.