Nasty experience with Ovo

Sythalle

Sorry this is a long post. I Cancelled 2 days after signup (well within the cool off period) as a number of things that they'd told me during the sign up turned out to be false and so they would not have been suitable for our needs. During signup the customer service wrote down the wrong address so all correspondence went to my elderly neighbour. I tried to rectify this but the error still continued until my neighbour was changed over to them without her consent even though it was in my name and had been cancelled. Her relatives have changed her back to the original company and today I received a phone call to say that they had to now apply the change to my address (even though it was cancelled and they don't know my address). They say they can do it just by postcode and my electricity supplier. I have asked my supplier to put a block on my account so hopefully that wont happen, I have a disabled person and their equipment which relies on electricity in the house so its rather worrying that we will be left without power.
Despite repeated phone calls to them they are still insisting on trying to change me over. I didn't think these companies were still allowed to carry on this bullying behaviour any more, Ovo has proved me wrong. Any advice appreciated please.

System

You could try e-mailing the MD at OVO. I am guessing that his e-mail address is

Jason.sharpe@ovoenergy.com

Sythalle

Thank you Hengus , I'll try that

JJ_Egan

>>>as a number of things that they'd told me during the sign up turned out to be false >>>

What where these false things and who/ how did you sign up .

energyworker

Sythalle wrote: »

Sorry this is a long post. I Cancelled 2 days after signup (well within the cool off period) as a number of things that they'd told me during the sign up turned out to be false and so they would not have been suitable for our needs. During signup the customer service wrote down the wrong address so all correspondence went to my elderly neighbour. I tried to rectify this but the error still continued until my neighbour was changed over to them without her consent even though it was in my name and had been cancelled. Her relatives have changed her back to the original company and today I received a phone call to say that they had to now apply the change to my address (even though it was cancelled and they don't know my address). They say they can do it just by postcode and my electricity supplier. I have asked my supplier to put a block on my account so hopefully that wont happen, I have a disabled person and their equipment which relies on electricity in the house so its rather worrying that we will be left without power.
Despite repeated phone calls to them they are still insisting on trying to change me over. I didn't think these companies were still allowed to carry on this bullying behaviour any more, Ovo has proved me wrong. Any advice appreciated please.

Who did you sign up with and how did you cancel?

Ask your current supplier to block any applications to take over your supply. OVO have no basis for taking over your supply as you have cancelled your application within the statutory period. If OVO persist it would be an erroneous transfer and you would not be liable for any bills in this period. If it does reach this stage please come back for further advice.

Either way your supplies will not be cut off, that requires court action.

Sythalle

Thank you all for your replies, I dont feel quite so worried after reading them.
I signed up over the phone and cancelled the same way but also sent an email and asked for a confirmation email which I had by return, even though I have forwarded this back to them, they are saying it is not cancelled due to an error, Ive never been told what this error is and any conversation with Customer service just goes round and round.
I have emailed the MD as advised by Hengus and he has emailed back already and he said he has asked the Head of Complaints to deal with this personally.
I will phone my supplier in the morning to again confirm that my supply wont be taken over, I seem to be phoning them once a week but they are being very nice about it. Then I'll wait and see what happens next

vadonald

Oops wrong thread