Thank you. Parking ticket cancelled!!

Claire_Alex

Thank you to Coupon-mad and everyone else who gives up their time to help others with these parking fines.

Guys_Dad

Claire_Alex wrote: »

Thank you to Coupon-mad and everyone else who gives up their time to help others with these parking fines. I received a notice to keeper a few weeks ago with a £60 fine for exceeding the 3 hour stay at the supermarket. I hadn't but had parked there on two consecutive days for about 15 minutes each time. Apparently this is called double dipping. The ANPR system sees this as one long visit and not two separate visits.

I followed the advice given by others here and sent the template letter making a few adjustments for my case

I received a letter cancelling my ticket. Thank you :j

Well done. On what grounds did you win and did you mention double-dipping in your appeal?

The_Deep

If they had written to me thusly, I would have told them what to do with their "gesture of goodwill".

trisontana

Although this refers to the retail sector, I like this definition of a so-called gesture of goodwill:-

This is a nasty put-down that companies use when they know that they have been caught out and they have no choice but to try and buy you off with some token payment in order to avoid further trouble.
'Gesture of goodwill' means that you have won but the company wants to try and retain control and make you feel grateful.
The fact is that 99 times out of 100, the company is doing no more than they should have done under the contract anyway.
'Gesture of goodwill' is symptomatic of everything that is wrong with Customer Service today.

The reality is that these companies need your goodwill: you don't need theirs.
As long as companies continue to try to compensate their customers as a 'gesture of goodwill', customer service will never improve. Companies will always act defensively against their customers.

It is the customers who should be accepting offers of compensation as a gesture of goodwill towards the company - and the company should be grateful to earn and to retain the goodwill of their customers.

The_Deep

Love it Tris..

The_Deep

Claire_Alex wrote: »

I was tempted, I still might!

Here is a suggestion

Dear outsmarted PPC, you can shove your "gesture of goodwill" up the Kyber Pass, I find it condescending, mealy mouthed, and inappropriate.

However, as a gesture of goodwill, I am prepared to overlook your hypocrisy and dishonesty on this occasion..

Umkomaas

Which PPC please Claire?

trisontana

Peter (Hasbeen) Haswell will love that. Why don't you write it on a Christmas card?

Ryan_Bryan

trisontana wrote: »

Peter (Hasbeen) Haswell will love that. Why don't you write it on a Christmas card?

He did a similar gesture of goodwill handing over the money to a former UKCPS employee on TV, Chris Alex.

https://forums.moneysavingexpert.com/discussion/4421067

Guys_Dad

The_Deep wrote: »

Here is a suggestion

Dear outsmarted PPC, you can shove your "gesture of goodwill" up the Kyber Pass, I find it condescending, mealy mouthed, and inappropriate.

However, as a gesture of goodwill, I am prepared to overlook your hypocrisy and dishonesty on this occasion..

That, to me, could be construed as a rejection of the offer and you decline to accept it. Risky.

By all means send it if you want to run the risk of them assuming you want to proceed with the charge.

Rather, I would say "I accept your cancellation of the ticket. For what I really think of the reason you cancelled, please see here http://forums.moneysavingexpert.com/newreply.php?do=newreply&p=67220307 "

The_Deep

That, to me, could be construed as a rejection of the offer and you decline to accept it. Risky.

Come on GD, this is not John Lewis or the Church Commissioners, this is a firm which makes Brighthouse seem like a good place to buy washing machine..

Go for it girl, ignore the PoPLA loving wimps.