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British Gas loft insulation number not working

Tried all week to phone them for free loft insulation- but all I get is a recorded message saying:

THIS BUILDING HAS BEEN EVACUATED.

What is up with this?

I have tried all the numbers:

0800 294 9126

0800 280 8282

0800 107 1111

0800 980 6076

I am on JSA and live in a freezing place with no insulation.

What has happened with BG- anyone know????
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