Beware courier company restricted items lists!

Rotti

[FONT=&quot]Following on from this week’s Yodel problems, I wonder how many online sellers are aware that most of what they send is not covered for compensation and they take ALL the risks themselves? Most private sellers and small businesses who do not qualify for an account with the big companies use a booking agent like Parcel2Go or Interparcel, where you have a vast array of services at different price levels to choose from. [/FONT]
[FONT=&quot]Having had a parcel damaged by UPS (unusual as they have their soft handle policy) I thought as it was not china and glass it would be recoverable but I was wrong. Although UPS themselves don't have many restricted items, as booking agents Interparcel override that with their own list and to be honest as an eBay seller it leaves me cold, especially as I paid them an extra 2% in insurance to cover the item to its value of £122. It makes very interesting reading........[/FONT]
[FONT=&quot]Prohibited Items[/FONT]
[FONT=&quot]The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result in prosecution, heavy fines and imprisonment.[/FONT]

• [FONT=&quot]Any item that does not have internal packaging to protect the item[/FONT]

• [FONT=&quot]Any item that is not boxed[/FONT]

• [FONT=&quot]Aerosol cans / sprays[/FONT]

• [FONT=&quot]Airbag Modules [/FONT]

• [FONT=&quot]Alcohol[/FONT]

• [FONT=&quot]Animal skins / Furs / Any Animal Parts including meat / Ivory and ivory products[/FONT]

• [FONT=&quot]Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver) over £250[/FONT]

• [FONT=&quot]Bicycles / Bicycle frame Prohibited with Interparcel services, Restricted with all others[/FONT]

• [FONT=&quot]Box with Hazardous label - Items sent with a Hazardous label attached will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES[/FONT]

• [FONT=&quot]Canoe[/FONT]

• [FONT=&quot]Car Batteries[/FONT]

• [FONT=&quot]Car Bumpers Prohibited with Interparcel services, Restricted with all others[/FONT]

• [FONT=&quot]Cheques or Tickets that are not named[/FONT]

• [FONT=&quot]Dangerous goods - eg Explosives / Fireworks / Christmas Crackers / Radioactive Materials / Deactivated or Replica Weapons and Munitions / Firearms / Swords / Knives / Axe / Chainsaw / Anything with a blade larger than 1.5 inches / Weapons[/FONT]

• [FONT=&quot]Dry Ice[/FONT]

• [FONT=&quot]Engines / Generators / Gearboxes or any part containing or having contained oil/petrol unless flushed through[/FONT]

• [FONT=&quot]Fire Extinguishers / Life Jackets[/FONT]

• [FONT=&quot]Food items (Perishable) Outside the UK[/FONT]

• [FONT=&quot]Gold & Silver, Jewellery including Watches over £250[/FONT]

• [FONT=&quot]Goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document)[/FONT]

• [FONT=&quot]Hazardous materials eg Paint / Adhesives / Chemicals / Flammable resins/ solvents/ liquids / Compressed Air & Empty cylinders / Items containing any gases - See Also Household goods[/FONT]

• [FONT=&quot]Household goods containing flammable or corrosive liquids, such as oven or drain cleaners / perfume, aftershave/ hairspray/ nail varnish and remover/ antiseptic wipes ...[/FONT]

• [FONT=&quot]Human Remains / Body Fluids[/FONT]

• [FONT=&quot]Laptops Prohibited with Same day motorcycles, Restricted with all other services.[/FONT]

• [FONT=&quot]LED, LCD & TFT Screens over 32inches (under 31 inches Restricted)[/FONT]

• [FONT=&quot]Liquids / Adhesives / Paint / Oil / Creams / Gels[/FONT]

• [FONT=&quot]Live / Dead animals[/FONT]

• [FONT=&quot]Magnets or items containing ferro-magnetic material[/FONT]

• [FONT=&quot]Mattress[/FONT]

• [FONT=&quot]Milk Powder to China[/FONT]

• [FONT=&quot]Mobile Phone with Sim card / Mobile phone with or without Sim to any Residential address in Turkey[/FONT]

• [FONT=&quot]Money, Keys, Negotiable items / Payment cards[/FONT]

• [FONT=&quot]Paintings to the Ukraine[/FONT]

• [FONT=&quot]Passports / Birth Certificates / Driving Licences[/FONT]

• [FONT=&quot]Personal Effects - Prohibited to Argentina, Australia, New Zealand, Pakistan Completely & to China over £100 - Restricted to all other Countries[/FONT]

• [FONT=&quot]Plasma Screens of all sizes[/FONT]

• [FONT=&quot]Pornographic materials[/FONT]

• [FONT=&quot]Soil / Clay[/FONT]

• [FONT=&quot]Televisions / Monitors - all sizes of Plasma screens as well as LED, LCD & TFT screens 32inches and over (under 31 inches Restricted cover)[/FONT]

• [FONT=&quot]Tobacco and tobacco products[/FONT]

• [FONT=&quot]Toner / Ink Cartridges / Printers / Fax Machines or Photocopiers to any destination outside of the UK.[/FONT]

• [FONT=&quot]Wet or Lithium Batteries or any item containing them (Such as, but not limited to, an iphone ) (Not including Dry Cell)[/FONT]

• [FONT=&quot]White Goods -fridges, ovens- (also known as range, stove, cooker, cooking plate, or cooktop), Cooker hood, Microwave Oven, dishwasher, Washing Machine etc.) [/FONT]

• [FONT=&quot]Written Prescriptions / Prescribed Drugs / Medication / Any Controlled/Illegal substance including Khat to all areas.[/FONT]

[FONT=&quot]Restricted Items[/FONT]
[FONT=&quot]The following items are deemed unsuitable for shipment by our services, and are therefore restricted. Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No transit cover or guarantees whatsoever will apply to these items. THESE ITEMS ARE SENT AT YOUR OWN RISK.[/FONT][FONT=&quot]
Bicycles / Bicycle frame Prohibited with Interparcel services, Restricted with all others[/FONT][FONT=&quot]

Car Bumpers Prohibited with Interparcel services, Restricted with all others[/FONT][FONT=&quot]

Computers / Monitors[/FONT][FONT=&quot]

Food items (Perishable) All areas[/FONT][FONT=&quot]

Furniture (Unless Flatpacked)[/FONT][FONT=&quot]

Glass / Mirrored items / Crystal / Ceramic / Pottery/ Porcelaine/ Plaster / Marble / China / Stone / Slate / Resin / Granite / Concrete - (or any item containing these materials)[/FONT][FONT=&quot]

Laptops Prohibited with Same day motorcycles, Restricted with all other services.[/FONT][FONT=&quot]

LED, LCD & TFT Screens under 32inches (Over 31 inches Prohibited)[/FONT][FONT=&quot]

Perishable goods[/FONT][FONT=&quot]

Personal Effects - Prohibited to Argentina, Australia, New Zealand, Pakistan & to China over £100 - Restricted to all other Countries[/FONT][FONT=&quot]

Plants / Seeds / Flowers / Plant derivatives[/FONT][FONT=&quot]

Televisions / Monitors - LED, LCD, TFT screens under 31inches (32 inches and over Prohibited)[/FONT][FONT=&quot]

Unaccompanied baggage / Suitcases[/FONT] [FONT=&quot]

Hermes[/FONT][FONT=&quot] when booked through their own site are not much better........[/FONT]
[FONT=&quot]Please be aware that the following goods are Excluded from Compensation for Damage[/FONT]

• [FONT=&quot]Antiques (objects over 100 years old);[/FONT]
• [FONT=&quot]Any dangerous, hazardous or prohibited goods (as detailed in our Prohibited Goods section);[/FONT]
• [FONT=&quot]Articles made largely or wholly of gold, silver or other precious metals;[/FONT]
• [FONT=&quot]Ceramic or composite items of any description; including without limitation; glass, mirrored items, crystal, ceramic porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)[/FONT]
• [FONT=&quot]Items which have been strapped together;[/FONT]
• [FONT=&quot]Diamonds and other precious stones;[/FONT]
• [FONT=&quot]Eggs;[/FONT]
• [FONT=&quot]Electrical or electronic items;[/FONT]
• [FONT=&quot]Food items;[/FONT]
• [FONT=&quot]Fire Extinguishers;[/FONT]
• [FONT=&quot]Fossils, stones, or stoneware;[/FONT]
• [FONT=&quot]Furniture (Unless flat packed);[/FONT]
• [FONT=&quot]Items made wholly or partly of glass;[/FONT]
• [FONT=&quot]Human and animal remains including, without limitation, ashes;[/FONT]
• [FONT=&quot]Jewellery;[/FONT]
• [FONT=&quot]Liquids;[/FONT]
• [FONT=&quot]Marble or any stone derivative;[/FONT]
• [FONT=&quot]Money bankers' drafts, current bank notes, currency notes or coins, credit cards, debit cards, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer, bearer securities including share warrants, scripts or subscription certificates, bonds or relative coupons; un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed), coupons, vouchers, tokens, stamps, lottery tickets, scratch cards or similar items which can be exchanged by themselves or with any other item for money or goods or services, national insurance stamps, all tickets including travel and events;[/FONT]
• [FONT=&quot]Musical instrument hard cases and suitcases when used as external packaging;[/FONT]
• [FONT=&quot]Musical instruments;[/FONT]
• [FONT=&quot]Negotiable documents;[/FONT]
• [FONT=&quot]Perishable goods;[/FONT]
• [FONT=&quot]Plants, seeds, flowers, and plant derivatives;[/FONT]
• [FONT=&quot]Real fur;[/FONT]
• [FONT=&quot]Resin items, amber and composites;[/FONT]
• [FONT=&quot]SIM cards;[/FONT]
• [FONT=&quot]Stamps; [/FONT]
• [FONT=&quot]Watches;[/FONT]
• [FONT=&quot]Tobacco and Tobacco products.[/FONT]

[FONT=&quot]We do not accept the below for carriage:[/FONT]

• [FONT=&quot]Magnetised material with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package.[/FONT]

• [FONT=&quot]Vehicle Parts - Parts which are over our weight limit (15kg) or that are outside of our dimension limits. We also exclude parts that contain liquids.[/FONT]

• [FONT=&quot]Miscellaneous manufactured articles - Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit.[/FONT]

• [FONT=&quot]Misleading endorsements - Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe that the packet has been sent On Her Majesty’s Service.[/FONT]

• [FONT=&quot]Oxidising substances and organic peroxide - These are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances, and injure health. For example: Bromides; Chlorates; Components of Fibreglass Repair Kits; Disinfectants; Nitrates; Per Chlorates; Permanganates and Peroxides.[/FONT]

• [FONT=&quot]Pathogens - Things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Risk Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. E.g. Clinical; Environmental and Medical Waste; Ebola, Anthrax and Foot and Mouth Disease.[/FONT]

• [FONT=&quot]Perfumes and Aftershaves - Perfumes and Aftershaves that are classed as flammable are prohibited. Non-flammable items may be accepted but there are restrictions based on alcoholic content.[/FONT]

• [FONT=&quot]Poisonous (toxic) and infectious substances - Substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact.[/FONT]

• [FONT=&quot]All toxic substances are prohibited. E.g. Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious Substances containing Micro-Organisms or their Toxins which are known to cause (or are suspected of causing) disease: Mercury; Mercury Salts; Mustard Gas; Nitrobenzene; Nitrogen Dioxide; Pesticides; Rat Poison; Serum and Vaccines.[/FONT]

• [FONT=&quot]Pesticides - Any chemical that is used to kill pests and insects.[/FONT]

• [FONT=&quot]Pressurised Containers - Such oxygen tanks or Fire Extinguishers[/FONT]

• [FONT=&quot]Radioactive materials - Radioactive materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organisations' (ICAO) Technical Instructions. For example: Fissile Material; (Uranium 235, etc); Radioactive Waste Material; Thorium or Uranium Ores, etc.[/FONT]

• [FONT=&quot]Sharp Instruments - Sharp instruments, e.g. knives, gardening and household tools, unless they are properly protected.[/FONT]

• [FONT=&quot]Solvent-Based Paints and Inks - These are varnishes (including nail varnish), enamels and similar substances.[/FONT]

• [FONT=&quot]UN2814 or UN2900 Infectious Substances - These are classified at Division 6.2 of the 2005-2006 Edition Technical Instructions for the Safe Transport of Dangerous Goods by Air published by International Civil Aviation Organisation, (ICAO).[/FONT]

• [FONT=&quot]Water-Based Paints and Inks .[/FONT]

• [FONT=&quot]Weapons and replica weapons.[/FONT]

[FONT=&quot]Parcel2Go’s list however beats the lot! And these restrictions apply to ALL the courier services booked through them.[/FONT]
[FONT=&quot]Prohibited Items:[/FONT]
[FONT=&quot]The following items (or any item similar in description or content) can not be carried on any service.[/FONT]
[FONT=&quot]Any person sending such an item may be subject to their ordering being cancelled without notice:[/FONT]

• [FONT=&quot]Aerosol[/FONT]
• [FONT=&quot]Aftershaves[/FONT]
• [FONT=&quot]Air Bag[/FONT]
• [FONT=&quot]Alcoholic Beverages[/FONT]
• [FONT=&quot]Ammunition[/FONT]
• [FONT=&quot]Animals Of Any Form (Alive Or Dead)[/FONT]
• [FONT=&quot]Any Item Containing Petrol (Liquid, Gas Or Fumes)[/FONT]
• [FONT=&quot]Aromatherapy Oil[/FONT]
• [FONT=&quot]Batteries[/FONT]
• [FONT=&quot]Biological Samples[/FONT]
• [FONT=&quot]Cash, Credit Cards, Debit Cards[/FONT]
• [FONT=&quot]Chainsaw[/FONT]
• [FONT=&quot]Cheques[/FONT]
• [FONT=&quot]Christmas Crackers[/FONT]
• [FONT=&quot]Counterfeit Currency[/FONT]
• [FONT=&quot]Credit/Debit/Cash Cards[/FONT]
• [FONT=&quot]Dangerous Goods[/FONT]
• [FONT=&quot]Documents (Outside The EU)[/FONT]
• [FONT=&quot]Driving Licence[/FONT]
• [FONT=&quot]Drugs (Including Prescription)[/FONT]
• [FONT=&quot]Engines[/FONT]
• [FONT=&quot]Filth[/FONT]
• [FONT=&quot]Fire Extinguisher[/FONT]
• [FONT=&quot]Fish (Live Or Dead)[/FONT]
• [FONT=&quot]Food Items (Perishable Goods)[/FONT]
• [FONT=&quot]Fragrance[/FONT]
• [FONT=&quot]Gearbox[/FONT]
• [FONT=&quot]Gun[/FONT]
• [FONT=&quot]Hazardous Goods[/FONT]
• [FONT=&quot]Human Remains[/FONT]
• [FONT=&quot]Infectious Substances[/FONT]
• [FONT=&quot]Item Described As "Unknown"[/FONT]
• [FONT=&quot]Juice[/FONT]
• [FONT=&quot]Kayaks[/FONT]
• [FONT=&quot]Knives[/FONT]
• [FONT=&quot]Lighter[/FONT]
• [FONT=&quot]Liquids/Creams/Oils[/FONT]
• [FONT=&quot]Lottery Tickets[/FONT]
• [FONT=&quot]Meat[/FONT]
• [FONT=&quot]Milk Powder (Restricted In China To 6 Cans And Via The EMS Plus Service Only)[/FONT]
• [FONT=&quot]Mobile Phone With Or Without Sim To Any Residential Address In Turkey/Pakistan[/FONT]
• [FONT=&quot]Money/Cash/Currency[/FONT]
• [FONT=&quot]Nail Varnish[/FONT]
• [FONT=&quot]Oil[/FONT]
• [FONT=&quot]Paint[/FONT]
• [FONT=&quot]Passport[/FONT]
• [FONT=&quot]Perfumes[/FONT]
• [FONT=&quot]Perishable Good[/FONT]
• [FONT=&quot]Perishable Goods (All)[/FONT]
• [FONT=&quot]Plant[/FONT]
• [FONT=&quot]Printer Toner (International Parcels Only)[/FONT]
• [FONT=&quot]Replica Weapons[/FONT]
• [FONT=&quot]Seatbelt Tensioner[/FONT]
• [FONT=&quot]Settee[/FONT]
• [FONT=&quot]Sinks[/FONT]
• [FONT=&quot]Slush Syrup[/FONT]
• [FONT=&quot]Sofa[/FONT]
• [FONT=&quot]Stamps (Unless Franked)[/FONT]
• [FONT=&quot]Steering Wheel[/FONT]
• [FONT=&quot]Tickets[/FONT]
• [FONT=&quot]Tobacco And Tobacco Products[/FONT]
• [FONT=&quot]Toilets[/FONT]
• [FONT=&quot]Vehicle Bonnet[/FONT]
• [FONT=&quot]Vehicle Bumper[/FONT]
• [FONT=&quot]Water[/FONT]
• [FONT=&quot]Weapons[/FONT]
• [FONT=&quot]Windscreen[/FONT]

[FONT=&quot]Special Provisions:[/FONT]

• [FONT=&quot]Amplifiers - maximum parcel compensation value for damages is £200, up to £2,500 compensation for lost items.[/FONT]
• [FONT=&quot]Apple Mac - maximum parcel compensation value for damages is £200, up to £2,500 compensation for lost items. (iMacs are covered for loss only)[/FONT]
• [FONT=&quot]Apple Mac Pro - maximum parcel compensation value for damages is £100, up to £2,500 compensation for lost items. (iMacs are covered for loss only)[/FONT]
• [FONT=&quot]Banjo - maximum parcel compensation value for damages is £100, up to £1,000 compensation for lost items. Banjos must be sent in a hard case.[/FONT]
• [FONT=&quot]Cello - maximum parcel compensation value for damages is £100, up to £1,000 compensation for lost items. Cellos must be sent in a hard case.[/FONT]
• [FONT=&quot]Food - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items. Food is prohibited with Direct Entry but can be sent on a no compensation basis with all other available services.[/FONT]
• [FONT=&quot]Guitars - maximum parcel compensation value for damages is £100, up to £1,000 compensation for lost items. Guitars must be sent in a hard case.[/FONT]
• [FONT=&quot]Mobile Phone - maximum parcel compensation value for damages is £2,500, up to £2,500 compensation for lost items. SIM card(s) must not be sent in the same consignment as the mobile phone(s) itself.[/FONT]
• [FONT=&quot]Suitcase - A Suitcase Will Not Be Covered If This Is Used As Packaging For Internal Items. - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.[/FONT]
• [FONT=&quot]Violin - maximum parcel compensation value for damages is £100, up to £1,000 compensation for lost items. Violins must be sent in a hard case.[/FONT]

[FONT=&quot]No Compensation items:[/FONT]
[FONT=&quot]The following items (or any item similar in description or content) can only be carried on a no compensation basis on any service.[/FONT]
[FONT=&quot]Any person sending such an item does so at their own risk:[/FONT]

• [FONT=&quot]Amber[/FONT]
• [FONT=&quot]Antique[/FONT]
• [FONT=&quot]Beswick Figure[/FONT]
• [FONT=&quot]Bottles[/FONT]
• [FONT=&quot]Bulbs[/FONT]
• [FONT=&quot]Camera[/FONT]
• [FONT=&quot]Canvas Print[/FONT]
• [FONT=&quot]Car Panel[/FONT]
• [FONT=&quot]Ceramics[/FONT]
• [FONT=&quot]Chandelier[/FONT]
• [FONT=&quot]China[/FONT]
• [FONT=&quot]Chocolate[/FONT]
• [FONT=&quot]Clock[/FONT]
• [FONT=&quot]Coffee Machines[/FONT]
• [FONT=&quot]Computer Monitor[/FONT]
• [FONT=&quot]Concrete[/FONT]
• [FONT=&quot]Confectionery[/FONT]
• [FONT=&quot]Crockery[/FONT]
• [FONT=&quot]Crystal[/FONT]
• [FONT=&quot]Delicate Items[/FONT]
• [FONT=&quot]Detergent[/FONT]
• [FONT=&quot]Diamonds[/FONT]
• [FONT=&quot]Dinner Service[/FONT]
• [FONT=&quot]Documents[/FONT]
• [FONT=&quot]Fiberglass[/FONT]
• [FONT=&quot]Figurine[/FONT]
• [FONT=&quot]Fish Tank[/FONT]
• [FONT=&quot]Fishing Rods[/FONT]
• [FONT=&quot]Fragile Items (All)[/FONT]
• [FONT=&quot]Framed Painting[/FONT]
• [FONT=&quot]Framed Photograph[/FONT]
• [FONT=&quot]Gems Or Gemstones[/FONT]
• [FONT=&quot]Glass[/FONT]
• [FONT=&quot]Glassware[/FONT]
• [FONT=&quot]Gold[/FONT]
• [FONT=&quot]Hamper[/FONT]
• [FONT=&quot]Headlight[/FONT]
• [FONT=&quot]Jewellery[/FONT]
• [FONT=&quot]Lamp[/FONT]
• [FONT=&quot]Lampshades[/FONT]
• [FONT=&quot]Lenses[/FONT]
• [FONT=&quot]Lighting[/FONT]
• [FONT=&quot]Lights[/FONT]
• [FONT=&quot]Marble[/FONT]
• [FONT=&quot]Microscope[/FONT]
• [FONT=&quot]Microwave[/FONT]
• [FONT=&quot]Mirror[/FONT]
• [FONT=&quot]Monitor (Including Imacs)[/FONT]
• [FONT=&quot]Ornament[/FONT]
• [FONT=&quot]Over Head Projector[/FONT]
• [FONT=&quot]Packaging/Media Packaging[/FONT]
• [FONT=&quot]Painting[/FONT]
• [FONT=&quot]Pewter Figures[/FONT]
• [FONT=&quot]Picture[/FONT]
• [FONT=&quot]Picture Frames[/FONT]
• [FONT=&quot]Plates[/FONT]
• [FONT=&quot]Porcelain[/FONT]
• [FONT=&quot]Poster[/FONT]
• [FONT=&quot]Pot[/FONT]
• [FONT=&quot]Pottery[/FONT]
• [FONT=&quot]Precious Metals[/FONT]
• [FONT=&quot]Print[/FONT]
• [FONT=&quot]Projector[/FONT]
• [FONT=&quot]Real Fur[/FONT]
• [FONT=&quot]Resin[/FONT]
• [FONT=&quot]Scanner[/FONT]
• [FONT=&quot]Sewing/Knitting Machine[/FONT]
• [FONT=&quot]Shower Screen[/FONT]
• [FONT=&quot]Silver[/FONT]
• [FONT=&quot]SIM Cards[/FONT]
• [FONT=&quot]Spectacles[/FONT]
• [FONT=&quot]Stoneware[/FONT]
• [FONT=&quot]Tail Lights[/FONT]
• [FONT=&quot]Telescope[/FONT]
• [FONT=&quot]Television[/FONT]
• [FONT=&quot]Tiles[/FONT]
• [FONT=&quot]Torches[/FONT]
• [FONT=&quot]Turntables[/FONT]
• [FONT=&quot]Vase[/FONT]
• [FONT=&quot]Vehicle Door[/FONT]
• [FONT=&quot]Velux[/FONT]
• [FONT=&quot]Vermiculite Board[/FONT]
• [FONT=&quot]Watch[/FONT]
• [FONT=&quot]White Goods (Fridges, Ovens, Freezers, Cooker Hoods, Etc)[/FONT]
• [FONT=&quot]Window[/FONT]
• [FONT=&quot]Window Frame[/FONT]

Doesn’t really leave much, does it?

RFW

They are mostly sensible but there are some that will catch people out. Jewellery and watches are restricted by most couriers. A few years back I sold wholesale watches and wasn't covered. When a courier company had a driver admit throwing the box over a fence near the delivery address I was told my claim wouldn't stand. I managed to get them to cough up, eventually. There isn't a value limit either, it was just watched that were prohibited.

If you do put a claim in the courier company will try and wriggle out of it. Whether it's worth checking the small print is another matter. If it's a one off parcel most people will take a chance. If you're in business harvesting kidneys you might want to check the small print before signing up to have Yodel deliver them to the recipient;)

mgdavid

OP - the list is available on the respective websites for all to see, repeating it does not help much. What exactly did you send that was not covered?

jeffuk

Glad to see you're not allowed to send "Filth".

fishybusiness

Seems mostly fair to me, I'd do the same if I was a courier.

Packaging is always a bit of a nightmare, and can be expensive to do properly.

Cutting corners is going to happen, and does, why should a courier cough up for vast level of inept packaging.

Brooker_Dave

You've been mis-sold your insurance it would seem, given you have to tell Interparcel what you're sending?

You could ask the ombudsman to investigate?

harveybobbles

OP - what was it you sent?

We assume you failed to read the T&C's of the courier company and you now have a damaged item..

Rotti

fishybusiness wrote: »

Seems mostly fair to me, I'd do the same if I was a courier.

Packaging is always a bit of a nightmare, and can be expensive to do properly.

Cutting corners is going to happen, and does, why should a courier cough up for vast level of inept packaging.

I pack to a very high standard and send fragile items all over the world. If they need a little more care taken I veer towards UPS as they have a soft handle policy and it is only in transit overnight. The item in question was a resin pirate ship that was in bubble wrap, foam chips and double boxed according to their guidelines. So if they then break it, yes they should cough up as it was in no way my fault. It was smashed to bits so must have been given a heck of a whack. When I entered what it was on the booking no warning flashed up and I also paid extra to insure it to £150 which it now seems was a waste of money. I still haven't had a claim form after 6 days.

harveybobbles

Rotti wrote: »

I pack to a very high standard and send fragile items all over the world. If they need a little more care taken I veer towards UPS as they have a soft handle policy and it is only in transit overnight. The item in question was a resin pirate ship that was in bubble wrap, foam chips and double boxed according to their guidelines. So if they then break it, yes they should cough up as it was in no way my fault. It was smashed to bits so must have been given a heck of a whack. When I entered what it was on the booking no warning flashed up and I also paid extra to insure it to £150 which it now seems was a waste of money. I still haven't had a claim form after 6 days.

From your own, original post under "Restricted Items that are sent at own risk" is:

Glass / Mirrored items / Crystal / Ceramic / Pottery/ Porcelaine/ Plaster / Marble / China / Stone / Slate / Resin / Granite / Concrete - (or any item containing these materials)[FONT=&quot]
[/FONT]

So, you sent something that is on their restricted list. It got damaged.

Rotti

mgdavid wrote: »

OP - the list is available on the respective websites for all to see, repeating it does not help much. What exactly did you send that was not covered?

It was made of resin and packed to the max. And although I use courier services regularly the list has definitely grown recently and they cover very little at all. I don't think many people realise the extent of the restrictions so I disagree........ putting it on here too just might help someone, especially if they are new to online selling.


The only reason I can see for interparcel making their own extremely long list is to swerve the paperwork involved in claims. With all the new rules and buyer favouritism on eBay now I for one am looking for a change of direction and this is a big factor in that decision.

Rotti

harveybobbles wrote: »

From your own, original post under "Restricted Items that are sent at own risk" is:



So, you sent something that is on their restricted list. It got damaged.

I hadn't realised it was on the list until after the event and it used to be that a warning message flagged up when you entered the item into the box.


The thing that is annoying is that UPS would pay for the breakage as the carrier but interparcel are overriding that.