Travel expenses for returning a faulty goods?

DaveTheMus

minicooper272 wrote: »

Thank-you for all the comments guys, I appreciate the advise, and personal experiences and will call the store to see what the store itself says.

bris you're comment about reasonable expenses is what I have been told in the past, but it sounded 'too good to be true', which is why I thought I'd ask around.

I'm having a good little chuckle here at being called a bad driver for commenting that this city centre is stressful to drive in :rotfl: A lot of drivers find the city centre roads here quite stressful (just about every driver I ever speak to here) - it doesn't mean they can't drive on them, but like me, they try to avoid them if it's not necessary.

I'm the same, I can drive in the city-centre no problem...but I don't enjoy it.

minicooper272

Personally I think this had been a useful question for me to learn the answer to - it might be a £7 flask now (and that might be pocket money to some), but maybe one day I'll need to travel further to return a £100 item, and now I know my rights in that situation.

Either way, it's all money saving, and if people wish to laugh about it, they might be on the wrong site...

unholyangel

Brummagem_Bertie wrote: »

I believe that judges have the power to disapply the limits on costs in small claims if a party has acted unreasonably. If a consumer has the right to recover consequential losses (and I believe that they do) the DJ may well be doing more than rolling her/his eyes at a company that rejected such a claim.

The limits you're referring to I believe relate to costs incurred in bringing the action.

I believe the other poster was referring to bringing a claim - which would cost a minimum of around £50 for the sake of £2.50. A court would not be amused by that.

To the OP, in my experience supermarkets will tell you just to take it in when you're next in that area (or to another branch if closer). However if either of those really arent an option for you, then perhaps just email them, explain the situation and ask them for a suggestion on how to handle it?

For the sums involved, they may agree just to post another one out or refund without requiring the return of the old one.