Theatre Tickets - Section 75 refunds

nxdmsandkaskdjaqd

I booked 2 tickets for the Lion King at the Lyceum Theatre in January 2015 through Love Theatre, the 2 tickets were for a Christmas present for my son and girlfriend. Tickets were paid for on my credit card to the value of £109.40.

I have just found out that my son has just received a letter to attend a job interview on that date.

I called Love Theatre to ask if it was possible to change the date and they said no refunds or transfers as per their t&c's. But to contact via email customerservice@ticketmachinegroup.com to see if anything could be done. But they have also replied with the same answer.

Could I obtain a refund through my Credit Card Company?

tomtontom

No, you can't.

chattychappy

No for two reasons.

If, as you say, there was no breach of T+Cs, then the CC is not liable. S75 merely means you can hold the CC liable in the event of a breach of contract (or misrepresentation).

Secondly, for S75 to apply, the "item price" must be at least £100. It appears that the tickets were priced at less than £100 each.

Ccarter

No sorry, because the service is still available. The merchant is willing to provide it. Claims are made if the merchant is not willing.

McKneff

Can you sell them to friends or family.

anna42hmr

McKneff wrote: »

Can you sell them to friends or family.

Or if not, there are some theatre forums that allow tickets to be exchanged (i.e whatsonstage.com has a forum as well where you can offer tickets for exchange)

Deadbeat

nxdmsandkaskdjaqd wrote: »

I booked 2 tickets for the Lion King at the Lyceum Theatre in January 2015 through Love Theatre, the 2 tickets were for a Christmas present for my son and girlfriend. Tickets were paid for on my credit card to the value of £109.40.

I have just found out that my son has just received a letter to attend a job interview on that date.

I called Love Theatre to ask if it was possible to change the date and they said no refunds or transfers as per their t&c's. But to contact via email [EMAIL="customerservice@ticketmachinegroup.com"]customerservice@ticketmachinegroup.com[/EMAIL] to see if anything could be done. But they have also replied with the same answer.

Could I obtain a refund through my Credit Card Company?

http://www.legislation.gov.uk/ukpga/1974/39/section/75

Has the theatre committed a misrepresentation or breach of contract?

RedLemon

nxdmsandkaskdjaqd wrote: »

I booked 2 tickets for the Lion King at the Lyceum Theatre in January 2015 through Love Theatre, the 2 tickets were for a Christmas present for my son and girlfriend. Tickets were paid for on my credit card to the value of £109.40.

I have just found out that my son has just received a letter to attend a job interview on that date.

I called Love Theatre to ask if it was possible to change the date and they said no refunds or transfers as per their t&c's. But to contact via email [EMAIL="customerservice@ticketmachinegroup.com"]customerservice@ticketmachinegroup.com[/EMAIL] to see if anything could be done. But they have also replied with the same answer.

Could I obtain a refund through my Credit Card Company?

Can't he change the job interview date?

Just tell the employer he has a pre-arranged appointment for that date.
I'm sure they will understand - afterall it's several weeks away so they can't be in too much of a hurry to employ someone.

If they won't, then that will probably tell your son more than he'll glean from any interview about the prospective employer


The ticket may be a non-refundable, non-transferable one, but were you not offered Booking Refund Protection at time of purchase? Most reputable, recognised vendors of tickets for that vanue do offer this.