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Yodel - no complaints procedure!

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Yodel - no complaints procedure!

edited 30 November -1 at 12:00AM in Consumer Rights
4 replies 5.2K views
mjashawmjashaw Forumite
1 posts
edited 30 November -1 at 12:00AM in Consumer Rights
I have been waiting for a parcel from Yodel for 2 weeks now- have spoken on phone and by online chat only now to be told it will be sent out from distribution centre twice (didn't arrive first time) and now can't be given a time scale. I asked for complaints form/procedure and was told that I can only pass my comments/complaint through the customer service team. They don't have any complaints system for customers directly to access either online or in writing ! I need to expose this poor service!Is it legal whilst certainly not ethical.

Replies

  • arcon5arcon5 Forumite
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    You are not their customer, the sender is.

    Get on to the sender and insist they sort it out or refund you
  • neilmclneilmcl Forumite
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    mjashaw wrote: »
    I have been waiting for a parcel from Yodel for 2 weeks now
    Correction - you've been waiting for a parcel from the sender for 2 weeks now. Speak to the seller, they're the ones you have a contract with.
  • arcon5 wrote: »
    You are not their customer, the sender is.

    Get on to the sender and insist they sort it out or refund you
    neilmcl wrote: »
    Correction - you've been waiting for a parcel from the sender for 2 weeks now. Speak to the seller, they're the ones you have a contract with.



    Providing the OP did not arrange with Yodel for the collection and delivery of the item to themselves.
  • sherambersheramber Forumite
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    mjashaw wrote: »
    I have been waiting for a parcel from Yodel for 2 weeks now- have spoken on phone and by online chat only now to be told it will be sent out from distribution centre twice (didn't arrive first time) and now can't be given a time scale. I asked for complaints form/procedure and was told that I can only pass my comments/complaint through the customer service team. They don't have any complaints system for customers directly to access either online or in writing ! I need to expose this poor service!Is it legal whilst certainly not ethical.

    http://www.yodel.co.uk/contact-us.aspx

    scroll down to link for feedback on thier service
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