Yodel - no complaints procedure!

mjashaw

I have been waiting for a parcel from Yodel for 2 weeks now- have spoken on phone and by online chat only now to be told it will be sent out from distribution centre twice (didn't arrive first time) and now can't be given a time scale. I asked for complaints form/procedure and was told that I can only pass my comments/complaint through the customer service team. They don't have any complaints system for customers directly to access either online or in writing ! I need to expose this poor service!Is it legal whilst certainly not ethical.

arcon5

You are not their customer, the sender is.

Get on to the sender and insist they sort it out or refund you

neilmcl

mjashaw wrote: »

I have been waiting for a parcel from Yodel for 2 weeks now

Correction - you've been waiting for a parcel from the sender for 2 weeks now. Speak to the seller, they're the ones you have a contract with.

gik

arcon5 wrote: »

You are not their customer, the sender is.

Get on to the sender and insist they sort it out or refund you

neilmcl wrote: »

Correction - you've been waiting for a parcel from the sender for 2 weeks now. Speak to the seller, they're the ones you have a contract with.

Providing the OP did not arrange with Yodel for the collection and delivery of the item to themselves.

sheramber

mjashaw wrote: »

I have been waiting for a parcel from Yodel for 2 weeks now- have spoken on phone and by online chat only now to be told it will be sent out from distribution centre twice (didn't arrive first time) and now can't be given a time scale. I asked for complaints form/procedure and was told that I can only pass my comments/complaint through the customer service team. They don't have any complaints system for customers directly to access either online or in writing ! I need to expose this poor service!Is it legal whilst certainly not ethical.

http://www.yodel.co.uk/contact-us.aspx

scroll down to link for feedback on thier service