Can they go back on it?

peachyprice

halibut2209 wrote: »

On the other hand, once the service has started, the contract is in effect. We see it from the other side all the time here. A service starts, the consumer wants to change their mind but they can't.

It doesn't sound like it has though, OP is still in her current year.

JethroUK

Ebonyuk72 wrote: »

A well known Genealogy site recently had a code offer which gave current UK subscribers a years subscription for the price of £10. Many of us signed up, I had an email confirming that I had a new years subscription (added onto my current year) for the price of £10.
The website are now saying it was a mistake on their part, and the offer was for £10 for only one month and are refunding the £10 that has been paid. I was always led to believe that if something is advertised at a particular price, they have to honour it by law as its THEIR error, but now this website is going back on it.


Can they do this? or do they have to honour it by law?

They have no legal obligation to sell at the price advertised

And if they decide to break the contract with you, the maximum damages you can evidence (maximum the judge would give you) would be the price you were charged

So a full refund is as good as it gets

JoolsToo

CAB say they were in breach of contract not honouring the sale BUT the recourse to that is to either, reinstate the purchase OR refund.
I queried them refunding without me asking and they said they shouldn't have done that but its done now. He said it COULD be pursued but advised it would not be worth the effort which reluctantly I agree with. Annoying though

halibut2209

peachyprice wrote: »

It doesn't sound like it has though, OP is still in her current year.

Ahhh, indeed. Thank you.