What more can I do?

sxphil

I switched to First Utility 2 years ago and had smart meters installed a year later
All was going well until I started receiving estimated bills for my gas
I queried this and was told one of the meters needed to be restarted and this would only happen if I changed accounts which they did

Since then despite a call every month NO BILL

I have pleaded for one but NO BILL

I can log into my meters and see my usage as they can but still NO BILL

This has been going on for 4 months now during the high use period

I dread a huge bill !!! deducted by DD

stator

Write a formal complaint and address it to the CEO

sxphil

Letter sent to CEO already

Robwiz

If you can read your meter and you know how much energy you are using then you can work out the cost.

It's basically (number of days x daily standing charge) plus (number of kWh used x tariff rate per kWh) then add 8% VAT to the total. If it helps, after working out your monthly energy bill for yourself, transfer that amount to a different account at a bank or building society. There's no good reason why you should be taken by surprise if you can read your own meter.

lisa110rry

8% VAT? When did it rise from 5%?

I think the previous calculation does not include for calculation dependent on calorific value, metric conversion or volume correction or KwH conversion.

However, look at one of your previous bills or google the calculation on line. I tried to copy my spreadsheet calculations here but it came out a gobbledy gook.

Regards,

Lisa

Smiley_Dan

Calorific value? Isn't the kWh/volume known for natural gas?

sxphil

I'm accruing enough to cover it but I would really like a BILL