Returning poor quality tshirt

adougl16

Hello all,


I'm sure this has been covered many times, but I am still unsure how to proceed returning a t-shirt I bought online.


I bought a t-shirt online for £17 (+£2 p&p), but as soon as it arrived I could tell the quality was horrible. It felt like it wouldn’t last two washes, the print felt and looked like it would come off after one wash and despite being a Medium size, it was far too small for me.


I contacted the seller to ask for a refund but they are stalling saying, “To save you paying for postage returning it unnecessarily, please measure it, we could send you another in a new size”. I don’t want a new size, I want to return it as this t-shirt is so thin, I’d be embarrassed to be seen in it!


I think I am correct in saying that under the Sale of Goods Act 1979, I can return it as it is not satisfactory quality for a £17 t-shirt. But before I return it, should I be getting this company to pay for the return postage and can I use any distance selling regulations to help me with my query?


Thanks for reading, I have read a few articles, but it isn’t clear to me what I should do when only the quality is unacceptable. I like the design, but no one wants to see me in an almost see through t-shirt!

edit: think I have posted this in the wrong forum...

mrcol1000

Most things brought on-line you can return. You do not need to give a reason. You can just change your mind. The fact you have washed it though might cause problems though. Quality of a t-shirt would be subjective though I guess. T-shirts are tending to be thinner, which I think is awful.

I would contact Citizens Advice Bureau (who deal with consumer complaints that trading standards used to) and see what advice they give you. They'll be able to offer you proper advice and I think they can put pressure on the retailer to resolve the problem.

https://ssl.datamotion.com/form.aspx?co=3438&frm=citacomplainform&to=flare.fromforms

shopbot

Have you edited your post to remove reference to the fact you've washed it? (mrcol1000 refers to it but it's not in the OP now?)

However if it is a 'slim' fitting medium but measures the same as they say their mediums do on their website you don't have a claim. If it measures differently to what they say you should be able to get a refund.

The issue with claiming the goods are not satisfactory quality in my opinion is...You say that "as soon as it arrived I could tell the quality was horrible. It felt like it wouldn’t last two washes, the print felt and looked like it would come off after one wash and despite being a Medium size, it was far too small for me".

If you have washed it then my answer is:
At that point you knew it wasn't acceptable to you so should have returned it then.

If it's as it arrived then simply see if you can refund it as 'unsuitable'.

That said if the garment has a genuine manufacturing fault then you are fine for a refund. This is all dependent on what a reasonable person would say is genuine though. If it shrinks when washed as per wash label that is a genuine fault. If it shrinks because it's been incorrectly cared for then that's not.

Please can you clarify if it's washed?

SB

adougl16

Hello, thank you for your replies.
To clarify, I have not washed it. As soon as I unwrapped it and inspected the t-shirt I could tell it wasn’t suitable to be worn in public, no one wants to see a man in a near see through t-shirt. I am basing my opinion that it wouldn’t survive a wash on the fact that it is simply horrible material, Primark £3 t-shirts are made out of better stuff than this.

I have contacted the company who have now said if I return it (at my own cost) they will refund the cost of the t-shirt, I will remind them that I should be getting refunded for my original postage costs under Consumer Contracts Regulations.

I am tempted to post it second class to avoid high costs, but don’t want to give them any opportunity to say “we didn’t receive it”.

For info – the company is Push Merchandising – trading as Shot Dead in the Head, I would avoid all their goods as they are clearly using the cheapest quality material and then charging premium prices.

tykesi

Talk about poor timing. I've just this second ordered a tshirt from Shot Dead in the Head then come on MSE for a browse and find this thread!

Ah well, I'll wait until it turns up and see if mine's any better.

adougl16

hope so tykesi! I bought a PES tshirt, so their other ranges might be ok

tykesi

Yeah mine was from a different range.

I'll let you know when it turns up, might give you more ammunition for returning if you know they are using decent quality ones elsewhere.

mrcol1000

Make sure you return it recorded or by My Hermes so it is fully tracked and there is no chance of it being lost in the post.

adouglasmhor

adougl16 wrote: »

Hello all,


I'm sure this has been covered many times, but I am still unsure how to proceed returning a t-shirt I bought online.


I bought a t-shirt online for £17 (+£2 p&p), but as soon as it arrived I could tell the quality was horrible. It felt like it wouldn’t last two washes, the print felt and looked like it would come off after one wash and despite being a Medium size, it was far too small for me.


I contacted the seller to ask for a refund but they are stalling saying, “To save you paying for postage returning it unnecessarily, please measure it, we could send you another in a new size”. I don’t want a new size, I want to return it as this t-shirt is so thin, I’d be embarrassed to be seen in it!


I think I am correct in saying that under the Sale of Goods Act 1979, I can return it as it is not satisfactory quality for a £17 t-shirt. But before I return it, should I be getting this company to pay for the return postage and can I use any distance selling regulations to help me with my query?


Thanks for reading, I have read a few articles, but it isn’t clear to me what I should do when only the quality is unacceptable. I like the design, but no one wants to see me in an almost see through t-shirt!

edit: think I have posted this in the wrong forum...

Do not use SOG act use Consumer Contracts Regulations. you are allowed to reject online purchases for any reason and they have to refund cost and postage to you, but not the cost of you sending it back.
http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

adougl16

adouglasmhor wrote: »

Do not use SOG act use Consumer Contracts Regulations. you are allowed to reject online purchases for any reason and they have to refund cost and postage to you, but not the cost of you sending it back.

They have accepted and offered a refund. I will remind them that they must refund me my orignal postage cost. I was hoping to use SOG act so I would not have to pay return postage. I do not simply want to return this item because I don't like it, it is because it is unacceptably poor and I could not wear it in public without risk of offending

mrcol1000 wrote: »

Make sure you return it recorded or by My Hermes so it is fully tracked and there is no chance of it being lost in the post.

thanks for this suggestion, I hadn't heard of MyHermes until now

Brooker_Dave

If it's not the one for you, send it back, accept that you won't get your postage back (remember who is being the messer here), and go and buy a cheap shirt from somewhere else.