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Advice for a family member - switching problem

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Comments

  • reclusive46
    reclusive46 Posts: 2,698 Forumite
    meer53 wrote: »
    Halifax blocked the account to prevent the wrong switch going through. The same block as they would have applied if the account was "being stolen"

    This. They don't actually think the account is being stolen, its just a way to get around the switching rules.
  • colsten
    colsten Posts: 17,596 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    meer53 wrote: »
    Halifax blocked the account to prevent the wrong switch going through. The same block as they would have applied if the account was "being stolen"

    How did Halifax know the wrong account could/would be switched? They aren't psychic
  • meer53
    meer53 Posts: 10,217 Forumite
    Tenth Anniversary 10,000 Posts Combo Breaker
    colsten wrote: »
    How did Halifax know the wrong account could/would be switched? They aren't psychic

    They didn't, the OP's family member let them know when they were put through to the switching team. Then they applied the block.
  • colsten
    colsten Posts: 17,596 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Ah right. So if some error occurs and you catch the error in time, you can ask the old bank not to process the switch. Probably the same as asking the new bank to stop the transfer.

    You can do either up to a certain date before the switching completion (date should be defined in your switch T&Cs).
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