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new HTC desire 510 failed to install on my laptop

hi, hope someone can help me, i have just bought this phone and want to transfer some music from my laptop, but when i connect my usb, it won't install the phone on there, all that comes up is "HTC MTP Device failed", i have downloaded the htc sync on the laptop but it still won't connect, any advice would be very helpful,
thanks in avance :beer:
wins so far:- absolutely nothing, not even an arguement:mad:

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