Vodafone retentions and empty promises

rev_henry

Negotiated a renewal of my contract with vodafone a couple of months ago now. Initially was offered a deal for £11 a month, eventually the advisor agreed to give me a one off £20 credit to bring the cost down below £10 a month, as I said I could get a better offer than £11/month elsewhere.

I now discover that that £20 credit has never materialised, contacted vodafone and they have no record of it, surprise surprise. The 'best they can offer' is a one off credit of a month's line rental, which I've told them isn't acceptable.

Anyone else had experience of this? Seems clear to me that the advisor blatantly lied to me to get me to renew. I can accept that he may have simply forgotten to do this, but I find it very strange that there are no notes on the account about it whatsoever...

grumbler

£20 is a very small price to pay for realising at last how rubbish Vodafone's CS are and how you have to deal with them.

It often costs much more.

mobilejunkie

It's also the reason I'd never accept a deal over the phone from anyone without written confirmation (proof!) first.

Vodafone

Hi rev_henry,

If you'd like me to take a look at this, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK