Due to fly Wednesday, traveller in hospital

vegasvisitor

Hi all

Hoping some of you can give me some information just to prepare what to do next. Obviously my first concern is my husband's health, but I also need to know what I'll need to do in either scenario, hence coming on here for some quick advice.

Husband is in hospital, unexpectedly and due to a pre-existing heart condition, which is covered on our annual policy (upgrade paid). We have flights booked to go to Marrakech this Wednesday. He has been in hospital over the weekend as he blacked out on Saturday. He feels fine now and is being monitored and expecting to see cardiologist tomorrow.

So, he hopes to be discharged, as the nurses and doctors who have seen him haven't reported anything sinister from his stats. So he's not had a heart attack or anything like that. So tomorrow when he sees the cardiologist he will also ask if he is fit to fly. If she says no, he may ask if he can defer the trip for a week (if he thinks he is able to get off work).

If he can go this Wednesday he will need a 'fit to fly' letter for the insurance presumably?

If he can't go this Wednesday but could go next Wednesday I think he will still need a 'fit to fly' letter, and I'll then go about cancelling the hotel and amending the flight. Cost will be about £80 max so we can do that fine, assuming it's a valid option according to the cardiologist.

If they say no to both options, I guess he'll need a letter for the insurance so that we can claim for the flights. I can cancel the hotel up to 24 hours, so that would be fine. Flights were about £160 for both. I don't even know if that's claimable (or worth claiming).

With it being an annual policy with pre-existing added, we would need to tell the insurance company of the incident anyway I would think. We have further travel booked for January using the policy too.

Does anyone have any advice to offer, and does my understanding of it all seem correct? Many thanks in advance!

jonesMUFCforever

Have no advice that will be useful just wanting to wish him a quick recovery.

richardw

Hope he's feeling better soon.

First check the insurance excess per person in the policy.

The insurance cover may only include for the flight cost less the taxes, the airline may level an admin fee to refund the taxes.

Have a read of the policy, it may not be worth claiming.

InsideInsurance

The insurer wont explicitly need a fit to fly letter but would be asking for medical records etc to ensure he was considered fit to fly and so you dont need to pay for the letter but certainly ask them to explicitly note in the records that they have advised he is ok to fly.

vanilla8

The insurance company may supply a form to fill in for a Dr to sign if he is told he cannot fly. This is what happened to me.

Wishing him a speedy recovery

vegasvisitor

Thanks for the kind words everyone, and the advice.

Although his condition hasn't changed they have advised against flying. We have also asked if he can fly next week which would have let me amend the booking. They are saying not sure, so to pay another fee to amend then possibly not get is a waste really.

So I'm about to cancel it all.

Hotel needs to be cancelled one day out for full refund. So that should be fine.

Flights are with easyjet, can anyone advise? I'm going to post a separate topic to try to get a quick answer on that one. I don't have another trip I'd like to book just now.

InsideInsurance

lesley74 wrote: »

Flights are with easyjet, can anyone advise? I'm going to post a separate topic to try to get a quick answer on that one. I don't have another trip I'd like to book just now.

Did you buy flexible or non-flexible?

Assuming its non-flexible then they cannot be cancelled however you can claim back the tax element of the ticket price. Your travel insurer would pick up the rest net of the tax and the excess

vegasvisitor

We booked the non flexible - would never have expected this to happen and always book the cheapest really.

The flights would have been £124 total I think but I added extra legroom. I wonder if I'd also get the extra legroom money back? Total was £156 for both of us. We're both on the same insurance policy, however I have no idea if that's one excess or 2.

Considering the possibility of not informing the insurance of the travel. It's an annual policy, so I know we need to inform them of the illness (which is covered anyway) but might not be worthwhile making a claim. Might not get much back and also bit of a hassle if it's for the sake of getting small amount back and then it's like a black mark I suppose. They would know about the illness anyway (I'd never not declare that) but wonder if there's any point in claiming on this occasion. I'll find out what the excess is.

Presumably I need to cancel the reservation before travel due. Would that be +24 hours or anything?

vegasvisitor

Ok, excess is £50pp. Probably not worth bothering? I need to find out how to try to get the tax though.

Caz3121

lesley74 wrote: »

Probably not worth bothering? I need to find out how to try to get the tax though.

http://support.easyjet.com/cancel-booking