santander the worst cs ever

NotRichAtAll

disagree

anothermansrhuhbarb wrote: »

”maybe they didn't like you". Sounds like they discriminate against people as well then or do they have a Facebook system with a like or dislike on your account either way it would be no surprise to me.

Opions welcome if preferably before you have a drink please....

do you take everything literally? maybe they did'nt like you was meant to be a light hearted remark, however after your reply am going to suggest that you were a perhaps complete

https://catmacros.files.wordpress.com/2009/06/a_hole.jpg

over the telephone to Santander cs

your original post is garbled as is your reply to my post.

enojy

Wheres_My_Cashback

Ridiculous poll choices, garbled thread, jackanory !

Consumerist

Archi_Bald wrote: »

. . .MSE survey that might interest you:

Be aware that this "survey" result concerns a sigle account with Santander from people who are always in credit. It does not really reflect on Santander's customer service as a whole - which came bottom in MSE surveys for many years prior to the launch of this account. In my view, it is unlikely that their customer service has improved much since the 123 account was launched.

colsten

disagree

Consumerist wrote: »

Be aware that this "survey" result concerns a sigle account with Santander from people who are always in credit.

true, that's just about the 123 account but I can't see where it says 123 customers are always in credit?

Consumerist wrote: »

In my view, it is unlikely that their customer service has improved much since the 123 account was launched.

It can't have ever been very bad then as it has been, in my view, very good ever since the 123 appeared.

However, all these surveys and all of these discussions are a bit meaningless as there isn't any agreed definition of what 'customer service' means. It is totally subjective, and many of the negative comments you read about any bank appear to be the result of mis-communication (such as the garbled OP), or misunderstandings.

Steve_xx

Consumerist wrote: »

It does not really reflect on Santander's customer service as a whole - which came bottom in MSE surveys for many years prior to the launch of this account. In my view, it is unlikely that their customer service has improved much since the 123 account was launched.

Surveys are ok as reference points but things change and whilst Santander did have a poor reputation, it has since undergone dramatic change under a new more customer focussed regime.

The thing about customer service in any entity is that it is staffed by people, and thereby it will be variable. You might phone them about something and get first class service and that might be because your query was textbook stuff and already scripted. On the other hand if your query is more detailed and you get someone who has only been there a month then undoubtably you might not be that impressed with their stock answer. I think it is fair to say that Santander have improved, but I might have to phone them tomorrow about some non-standard issue and whoever I get might not be brilliant. Then I might take a different view.

tanith

disagree

Have to disagree have been with them since they took over A & L have various accounts and have nothing but good service from them.

Hazzanet

disagree

I've had good and bad experiences with almost all of the banks and building societies I've used. I've only been using Santander for just over a year and have had no issues, other than having to nudge their fraud department to send the first payment to payees a bit quicker.

Overall, I think Lloyds are the ones that have consistently left me disappointed and unhappy.

Kendall80

disagree

One for 'disagree' here. The wording of the poll/thread title is unfortunate as it may put people off what IMO is a very good account.

GetRealBabe

disagree

Hi

I disagree. Sent a secure message via online banking and received a reply the next day.