Online Transaction Help!!!

guide_vocal

Hi everyone, I don't know if I've put this in the right section!

Today, my mom asked me to book our train tickets to Liverpool (on London Midland website) and when putting the payment through, I accidentally put my initials and surname as detailed on my debit card instead of my mom's in the Cardholder Name box (although the rest of the card info - number, expiry date etc is the same as on her debit card) force of habit really as I normally book my own train tickets using my own debit card. We have the same surname, just different first and middle names and I still live with my parents (if this info helps at all!)

I've had the email confirmation come through to say the payment has been processed. This has only happened once before and it wasn't a problem then. However, my mom has had numerous problems with Barclays re her debit card and is worried she's going to have problems again.

Can someone please give me some advice and/or re-assurance?

Aquamania

guide_vocal wrote: »

Hi everyone, I don't know if I've put this in the right section!

Today, my mom asked me to book our train tickets to Liverpool (on London Midland website) and when putting the payment through, I accidentally put my initials and surname as detailed on my debit card instead of my mom's in the Cardholder Name box (although the rest of the card info - number, expiry date etc is the same as on her debit card) force of habit really as I normally book my own train tickets using my own debit card. We have the same surname, just different first and middle names and I still live with my parents (if this info helps at all!)

I've had the email confirmation come through to say the payment has been processed. This has only happened once before and it wasn't a problem then. However, my mom has had numerous problems with Barclays re her debit card and is worried she's going to have problems again.

Can someone please give me some advice and/or re-assurance?

You should be able to see your purchase in your online account with London Midland.

guide_vocal

I've just had a look and all seems to be ok.

I'm thinking maybe its because the billing address is in my name (as I said before, I still live with my parents so that address is correct) or as my mom and I have the same surname or we're both with the same bank.

I would've thought Verified By Visa and the London Midland site would've checked this and got me to check the details before completing the transaction!

grumbler

I always enter surname only and have never had any problems.