lmg jewellery valuation

Florence1

has anybody had trouble with lmg jewellery valuations, in regard to low valuations, changing their valuations, we have had three on an old charm bracelet, £1000, £1995, and now £2495, the last of which matches our own jewellers post loss valuation, but the charm bracelet is 31g from lmg, a modern replacement, but 45g
from our own jeweller a like for like replacement viewed in the shop. We feel we are being forced to accept their modern lightweight replacement, or accept a cash settlement of £1247.50
but then we cannot afford to buy the exact replacement, they have done the same thing on at least 5 other items, any advice?

jonesMUFCforever

Have you asked them to source replacements for you?


If you have done this and they are unable to - then they should negotiate with you but IMO you won't get full retail price as cash.

Florence1

the replacements they are offering are from their own personal jewellery service which you cannot view properly, only online

jonesMUFCforever

Florence1 wrote: »

the replacements they are offering are from their own personal jewellery service which you cannot view properly, only online

Ask them to send you a sample on the basis that if it is not suitable that you can return for cash.