Buyer changed mind after item has been posted - what now?

princesse_sarah_x

Basically sold an item on Sunday night (low value) and the buyer paid straight away. I posted yesterday, marked as dispatched but received a message last night

'as i was out bid, i have since bought the item elsewhere'

I dont understand? They won and paid, if they are going to ask to return it, do they pay the return postage as the item isn't faulty? Completely confused

TIA

kurgon

They may have sent the message to the wrong seller?

Alias_Omega

i suspect there was a bit retraction on the auction, and they thought they were outbid..

soolin

princesse_sarah_x wrote: »

Basically sold an item on Sunday night (low value) and the buyer paid straight away. I posted yesterday, marked as dispatched but received a message last night

'as i was out bid, i have since bought the item elsewhere'

I dont understand? They won and paid, if they are going to ask to return it, do they pay the return postage as the item isn't faulty? Completely confused

TIA

OP, probably the easiest thing to do is to reply to them to say that as per ebay the item was dispatched on xx before you received their message. If they would like to return item then please do so and you will refund their original payment once it has been safely received.

That might guilt them out of being silly and doing an INR, but also might put them off of returning it once they realise they do so at their own cost.

princesse_sarah_x

Thank you all, well she has replied saying she got an email that the winning bid was retracted, not sure how the item was paid for without realising but she replied and said its fine as the item is on it's way - phew. Thank you everyone x

gazfocus

princesse_sarah_x wrote: »

Thank you all, well she has replied saying she got an email that the winning bid was retracted, not sure how the item was paid for without realising but she replied and said its fine as the item is on it's way - phew. Thank you everyone x

A bid can only be retracted before the auction ends, so it wouldn't have been 'the winning bidder'. She's probably only paid for it so that she doesn't get an unpaid item strike for not wanting it.