Harveys Entertainment Unit

Kim_Possible

Hi,
I received my order this morning and the unit arrived 'faulty' as described by the delivery man- one of the drawers was missing a screw/handle. He advised to ring customer services to discuss my options.

I Have don't this, they said they offer repair, replacement or refund.
I have since found two of the other drawers sticking and tbh the overall size is too large- so Id prefer a refund.

Customer services said to contact the store in which I ordered. I did this, they offered repeir or replacement for the drawer issues.

What are my rights/options here? Id prefer a refund if possible.
Thanks

lincroft1710

Your rights are repair, replacement or refund, whichever the seller deems appropriate for them to carry out.

vuvuzela

Kim_Possible wrote: »

Hi,
I received my order this morning and the unit arrived 'faulty' as described by the delivery man- one of the drawers was missing a screw/handle. He advised to ring customer services to discuss my options.

I Have don't this, they said they offer repair, replacement or refund.
I have since found two of the other drawers sticking and tbh the overall size is too large- so Id prefer a refund.

Customer services said to contact the store in which I ordered. I did this, they offered repeir or replacement for the drawer issues.

What are my rights/options here? Id prefer a refund if possible.
Thanks

Did you order online or instore ?
If instore, then you have no automatic right to a refund as lincroft1710 says, they are well within their rights to offer a repair or replacement.

Kim_Possible

Thanks both- ordered in store

Kim_Possible

Bump! Do I have any angle to take up here to try for a refund? Any suggestions? Tia

shaun_from_Africa

lincroft1710 wrote: »

Your rights are repair, replacement or refund, whichever the seller deems appropriate for them to carry out.

Incorrect.
The unit was damaged on arrival hence the SOGA gives the OP the right to reject it and get a full refund which must include any delivery charges.
The seller is also required to cover any costs incurred in getting the goods back.

shaun_from_Africa

When am I entitled to a refund?

If you have not in the legal sense 'accepted' the goods, you are entitled to reject them and claim a refund of the money you have paid or a credit back to your credit or debit card. Rejection means informing the trader that the goods are faulty and that you do not want them. Acceptance usually takes place after you have had the goods for a reasonable period of time without telling the trader that you are rejecting them or if you have altered or customised the goods in any way. The period during which you can reject the goods is not clearly defined in law and can depend on the type of goods you have purchased and the facts of the case. If you want to reject the goods you should:

• stop using the goods straight away
• contact the trader as soon as possible, in writing if necessary
• explain the problem to the trader
• inform the trader that you have your proof of purchase, usually your receipt

http://www.tradingstandards.gov.uk/cgi-bin/glos/con1item.cgi?file=*ADV1024-1011.txt

Kim_Possible

Thanks. On the day of delivery i phoned customer services and the store in which I purchased to explain faulty goods and I wanted a refund. Customer services explained store refund is up to store manger where I purchased. Store manager says they try viable options before refunding ie repair or replace AND he said it's only cosmetic damage ...no chips! Even tho I said ' one of your options is refund, this is my pref'
Where do I go from here?

unholyangel

Kim_Possible wrote: »

Thanks. On the day of delivery i phoned customer services and the store in which I purchased to explain faulty goods and I wanted a refund. Customer services explained store refund is up to store manger where I purchased. Store manager says they try viable options before refunding ie repair or replace AND he said it's only cosmetic damage ...no chips! Even tho I said ' one of your options is refund, this is my pref'
Where do I go from here?

Tell him you are rejecting the goods as not conforming to contract under the Sale of Goods Act. And that as acceptance has not occurred, you are insisting upon a refund - as is your right in these particular circumstances.

Failing that, put it in a letter, title it letter before action and send it to them - giving them a reasonable deadline to refund.