Automatically taking my money!!

Inx

Hi, i recieved an email yesturday saying that direct debit has been activated, and that ebay will automatically take the monthly fee from my account, i do not want this to happen, i didnt even apply for direct debit, how do i cancel this?

frivolous_fay

Do you have an ebay account? If you're positive you didn't set up the direct debit, speak to your bank immediately.

It may be a spoof... but then, it has been known for people to steal bank account details and set up direct debits to pay ebay fees from someone else's account.

blaise802001

If you have online banking just go into your direct debits and cancel it, if not go into your local branch

Inx

ok so i went into online banking, then into direct debits, and it sais there are no direct debits.. ?

what could this mean, will money still be withdrawn from my account ?

Sugar_Coated_Owl

Did the email start 'Dear eBay member'?

Inx

Not exactly but it is in my messages on my eBay, the title is Thank you for signing up for direct debit...

I DIDNT!

frivolous_fay

Could you paste the messsage in full here?

Inx

Please Do Not Reply To This E-Mail As You Will Not Receive a Response*******

Dear (EDITED OUT),

---

eBay sent this message to (EDITED OUT).
Your registered name is included to show this message originated from eBay.
Learn more: http://pages.ebay.co.uk/help/confidence/name-userid-emails.html

---

Your bank has approved your Direct Debit Instruction to eBay Europe S.à r.l. . You will not have to worry about initiating your monthly payments on your account. eBay will automatically deduct your monthly invoice amount from your bank account 7 to 10 days after receipt of your invoice. This payment method takes effect immediately.

Here is the Direct Debit Guarantee for your information:

The Direct Debit Guarantee

* This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme.
* The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.
* If the amounts to be paid or the payment dates change JPMC Re: eBay will notify
you 10 working days in advance of your account being debited or as otherwise agreed.
* If an error is made by JPMC Re: eBay or your Bank or Building Society, you are guaranteed full and immediate refund from your branch of the amount paid.
* You can cancel a Direct Debit at any time by writing to your Bank or Building Society.
* If you choose to cancel your Direct Debit arrangement, please also send a copy of your letter to us.

Thank You!

eBay



Learn how you can protect yourself from spoof (fake) emails at:

http://pages.ebay.co.uk/education/spooftutorial

This administrative email was sent to (EDITED OUT) from eBay Europe S.à r.l. Your account is registered on www.ebay.co.uk. As outlined in our User Agreement, eBay will periodically send you information about site changes and enhancements.

See our Privacy Policy and User Agreement if you have questions about eBay's communication policies.

Privacy Policy: http://pages.ebay.co.uk/help/policies/privacy-policy.html

User Agreement: http://pages.ebay.co.uk/help/policies/user-agreement.html

Copyright © 2007 eBay, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

eBay and the eBay logo are registered trademarks or trademarks of eBay, Inc.

frivolous_fay

Hm, looks pretty authentic. You might want to edit out your personal details from the post.

All I can suggest is to keep an eye on your direct debits...?

SPANIEL36

just a word of warning, on the online banking, it might not show because its new and not been activated by means of the first payment going through. i would contact your bank in the morning, it will be on their system as a pending one until first transaction goes through. i would then contact e-bay and find out whats going on

good luck

Tirian

Inx wrote: »

ok so i went into online banking, then into direct debits, and it sais there are no direct debits.. ?

what could this mean, will money still be withdrawn from my account ?

Well, if you only have one bank account then perhaps this means that they are going to start taking your fees by direct debit from somebody else's bank account!

I'd wait and see what happens. They have to send you an invoice before they're allowed to take a direct debit anyway - at which point you can double check whether there are any DD instructions set up on your account.