sec 75 pre owned wedding dress

bluedabadee

Hello,

Was wondering if anyone knows if I can claim under section 75 for buying a pre owed wedding dress bought by credit card? The shop I bought it from will not refund even half the price as they have changed their stock and only selling new wedding dresses now. I was told when I bought it if there was any problems I could return it but only receive half the price, now they are saying I cant. The dress cost £500 paid on credi card.
I havnt worn the dress, and is in immaculate condition. I want to return as I feel that the style doesn't suit, I bought the dress before we booked the venue and the dress is too glamorous for the relaxed day we now want.
Do I have any rights?

Many thanks

InsideInsurance

If you can evidence the agreement of a 50% refund for returns and that you have attempted to return it

lynz68

My understanding of Sect 75 is that it can be used if goods are faulty or not as described not if you just change your mind.

If the agreement you have with the shop is only verbal will be hard to prove and the Credit Card company would want evidence.

Maybe be better trying to sell it yourself.

InsideInsurance

lynz68 wrote: »

My understanding of Sect 75 is that it can be used if goods are faulty or not as described not if you just change your mind.

If the agreement you have with the shop is only verbal will be hard to prove and the Credit Card company would want evidence.

Maybe be better trying to sell it yourself.

S75 covers breach of contract and its associated losses, it doesnt specify only certain types of breaches

PeacefulWaters

bluedabadee wrote: »

I was told when I bought it if there was any problems I could return it but only receive half the price, now they are saying I cant.

Prove it. Prove it applied to a change of mind as well. Do that and you win.

I havnt worn the dress, and is in immaculate condition. I want to return as I feel that the style doesn't suit, I bought the dress before we booked the venue and the dress is too glamorous for the relaxed day we now want.
Do I have any rights?

There are no statutory rights for you changing your mind if you bought in the shop.

So it all boils down to being able to convince the card company that the refund agreement existed and applied to a change of mind. Good luck with that.

Aquamania

bluedabadee wrote: »

Hello,

Was wondering if anyone knows if I can claim under section 75 for buying a pre owed wedding dress bought by credit card? The shop I bought it from will not refund even half the price as they have changed their stock and only selling new wedding dresses now. I was told when I bought it if there was any problems I could return it but only receive half the price, now they are saying I cant. The dress cost £500 paid on credi card.
I havnt worn the dress, and is in immaculate condition. I want to return as I feel that the style doesn't suit, I bought the dress before we booked the venue and the dress is too glamorous for the relaxed day we now want.
Do I have any rights?

Many thanks

This sounds more like a consumer righjts issue rather than anything to do with credit cards.

As others mentioned, there are no specific statutory rights simply because you changed your mind.

But you do have contractual rights, so if what you claim is true, then LBA to the supplier and then follow that threat up with the action if necessary

The credit card company will not act as judge in your dispute - that's what the courts and judges are there for.

You could claim against the credit card company as well or instead if you really wanted to, but expect the credit card company to insist the supplier is a joint defendent in any claim to attempt to bring against them in this matter.

A court will not be impressed with you if you bring them to court and waste everyones time by not attempting to resolve this matter direct with the supplier out of court.