Returning faulty PS4 game

allysbargainstore

Can anybody tell what the consumer rights are for returning a faulty PS4 game? A friend bought one from their local superstore but after playing a few times it had a disk not available message and are now no longer able to play it.

Many thanks

Retrogamer

allysbargainstore wrote: »

Can anybody tell what the consumer rights are for returning a faulty PS4 game? A friend bought one from their local superstore but after playing a few times it had a disk not available message and are now no longer able to play it.

Many thanks

Is there any physical damage on the disc such as scratches?
Does it work on another PS4?

allysbargainstore

No, no scratches but we've not tried on another PS4

Retrogamer

if you take it into the store and claim it's faulty, they will likely test it on a PS4. If you know someone else with one, it would be worth trying it on that to see if it works as if it works on the one in store it will be a wasted trip as they won't refund or replace.

System

You need the receipt from where it was bought. Without the receipt, retailers will not be able to refund/exchange as it could be bought from anywhere.

I have bought DVDs where they have jumped, took it back to the shop with receipt and gave me an exchange

JReacher1

If you just want a replacement they'll just swap it without checking.

If you want a refund they'll be more likely to check to make sure you're not making the fault up to get your money back.

allysbargainstore

Thank you, we will try it on somebody else's machine first. The receipt is still available.