nPower - One rule for them, another for us.

szam_

I might be being unreasonable here, but I've been chasing nPower to set up an account since early August as we were receiving debt collectors etc from a previous owner whom had the house repossessed. I will be switching supplier as originally intended, but nPower have left a bitter taste of their capability as a company.

So after they finally rectified the account last week, and after many excuses of "we don't know why no-one has contacted you/no-one has processed the account/can we have your opening meter readings (for the 20th time)/our IT system is being upgraded (how long does this take, exactly?)", we finally got our bill from 9th August until 17 November, it's not unaffordable and I plan on paying it, but it's a bit ironic that they want the payment on a date which is a day after we received the letter.

Perhaps I should mess them around for a few months and blame it on my "system" - the downside is I'd then probably get threatening letter and incur the wrath of debt collectors.