Some advice please, have Asda broke the law?

peachyprice

Fuzzy14 wrote: »

Does anybody know what the law says about this?

The law says that a retailer has the right to correct pricing errors. They have to give you the opportunity to cancel the order (which they did when you collected) and cannot force you to buy at the higher price.

Perhaps they thought they were doing you a favour including them in your order at the correct price, they could have just taken them off altogether and left you with no nappies.

halibut2209

£4 for 68 Pampers nappies is clearly a pricing error. ASDA tried to help by at least sending them out at the right price, so that your baby wouldn't go without. Fair play to ASDA.

SuperHan

Asda also only charge you the prices on the day you collect the order, not the day that you ordered them. So if prices had changed in the interim, they would charge you the higher price anyway.

Poppie68

SuperHan wrote: »

Asda also only charge you the prices on the day you collect the order, not the day that you ordered them. So if prices had changed in the interim, they would charge you the higher price anyway.

The order was placed using the click and collect option, the customer pays on checkout.... though the actual transaction isn't completed until the customer has collected. The price would normally be held unless there was a pricing error such as this.

suicidebob

Fuzzy14 wrote: »

Pampers Nappies Size 6 68pk £4
substituted by
Pampers Nappies Size 6 68pk £14 2 for £24

They have substituted the exact same thing at a different price and charged me £24 when I expected £8

It would have saved a lot of bother if you'd told the truth in the first post.

bukko

suicidebob wrote: »

It would have saved a lot of bother if you'd told the truth in the first post.

Which part did he lie about? It looks to me like he told the truth.

[Deleted User]

bukko wrote: »

Which part did he lie about? It looks to me like he told the truth.

No "lie" as such, but the original post did not indicate what an obvious pricing error it was.

A saving of £10 a pack had other shoppers ordering hundreds and so it was inevitable that Asda would quickly act.

Since no money changed hands until the OP actually bought the items in store, there was nothing illegal about the transaction.

If the OP remains unhappy, I'm certain Asda would offer a full refund if the items are returned in a saleable condition.