Tesco Hudl and warranty

MrSpicy

I purchased a Tesco Hudl (using clubcard points) 22nd November 2013. It developed a fault in May, and was replaced with a brand new unit in May this year. Sadly the new one has developed a fault a couple of days ago.

I phoned up Tesco technical support, but I have a problem as it's now a couple of days over the one year warranty from the original purchase date. They say they will refer me to their business unit who are apparently going to call me within 72 hours and try to arrange something.

In preparation for the phone call, any advice welcome!

I think they are within their rights not to honour the warranty, despite the replacement unit only being 6 months old.

However, the SOGA gives me rights as to my reasonable expectation of the lifetime of the product, and therefore I should get at least a proportion of the original purchase price refunded or a contribution towards a repair. Any suggestions (or experience) for what % of a refund or repair costs I should be aiming for?

Does the fact the current unit I have is only 6 months old have any bearing on this do you think?

Thanks for any advice!

Paul.

visidigi

Your warranty runs from the first date of purchase, even if replaced during the term, it ends when the original warranty period is up.

SOGA does apply, but again, applies from the original purchase date and takes into account wear and tear, along with the residual expected value of a hudl after a 12 months.

I'd be courteous and polite when they get in touch, goes a long way...

Esqui

You're pretty much correct in what you say, with one exception - as it's over six months since purchase, the onus is on you to prove an inherent fault.

wealdroam

MrSpicy wrote: »

I purchased a Tesco Hudl (using clubcard points) 22nd November 2013. It developed a fault in May, and was replaced with a brand new unit in May this year. Sadly the new one has developed a fault a couple of days ago.

I phoned up Tesco technical support, but I have a problem as it's now a couple of days over the one year warranty from the original purchase date. They say they will refer me to their business unit who are apparently going to call me within 72 hours and try to arrange something.

In preparation for the phone call, any advice welcome!

I think they are within their rights not to honour the warranty, despite the replacement unit only being 6 months old.

However, the SOGA gives me rights as to my reasonable expectation of the lifetime of the product, and therefore I should get at least a proportion of the original purchase price refunded or a contribution towards a repair. Any suggestions (or experience) for what % of a refund or repair costs I should be aiming for?

Does the fact the current unit I have is only 6 months old have any bearing on this do you think?

Thanks for any advice!

Paul.

The fact that your current unit is only six months old has no bearing on this.
You have had over one year's use of a Hudl, or Hudls.

Yes, SoGA gives you the right to seek a remedy for up to six years after purchase, but that doesn't mean that the item needs to last six years.

The law says that any refund can be reduced to take account of the use you have had.
If we were to assume a Hudl should last five years, then a refund of four fifths of the purchase price might be appropriate.
If we were to assume the life of a Hudl to be two years, then a refund of a half of the purchase price might be right.

However, is the depreciation going to be linear?
Do the value of Hudls go down more in the first few months? I suspect they do.

Having said all that, Tesco are entitled to ask you to prove that the fault is inherent, i.e. not due to misuse, fair wear and tear, etc.

The bottom line is that until you hear Tesco's response, it is difficult to plan your next step.

michelle89

I have the same problem. Bought Hudl 1 for no1 son last Xmas using Clubcard vouchers. Problem with a broken port so contacted Tesco Tech support. Unfortunately, no1 son had lost the receipt so we had a job getting them to replace it. Took 3 wks of arguing before they agreed to replace but they told us that if this one went wrong, tough luck, basically. And guess what? This one has gone wrong, whole screen is completely frozen - can't even switch it off! So, where do we go from here? Did you have any luck, Paul?

powerful_Rogue

michelle89 wrote: »

I have the same problem. Bought Hudl 1 for no1 son last Xmas using Clubcard vouchers. Problem with a broken port so contacted Tesco Tech support. Unfortunately, no1 son had lost the receipt so we had a job getting them to replace it. Took 3 wks of arguing before they agreed to replace but they told us that if this one went wrong, tough luck, basically. And guess what? This one has gone wrong, whole screen is completely frozen - can't even switch it off! So, where do we go from here? Did you have any luck, Paul?

What proof of purchase do you have?

As the item is now over 6 months old, the onus is on you to prove that it is inherently faulty. You can do this my getting an independent report. If the report states the item is inherently faulty, Tesco will then have to refund the cost of the report.

johnm1969

I purchased a Hudl on Ebay from a private listing in January 2014. The Hudl was sealed and brand new. 11 months later it has developed a fault. Do I still have a claim under the manufacturers warranty..?? Tesco said no as I did not buy direct from them. I have proof of purchase and that the item was new and sealed.

JJ_Egan

Your claim is against the seller under SOGA.
The manufacturers warranty is not the sale of goods act and you may have less rights .
Go back to who you bought it from on EBay and claim .
If that fails the manufacturer may cover the fault .

visidigi

johnm1969 wrote: »

I purchased a Hudl on Ebay from a private listing in January 2014. The Hudl was sealed and brand new. 11 months later it has developed a fault. Do I still have a claim under the manufacturers warranty..?? Tesco said no as I did not buy direct from them. I have proof of purchase and that the item was new and sealed.

Is your proof the original tesco receipt.

Or the ebay receipt?

If the latter then Tesco are correct. If the former you stand a hope, depends if they have any reference to the name of the original purchaser.