RBS - The Last Straw!

grumbler

jonewer wrote: »

They close the accounts of people who make complaints?

Very nice.

They don't need any reason for closing an account.
As non-residents' accounts create endless problems, like in this case, it's easier to close them than to solve the problems and handle the complaints.
Your mum has to consider herself lucky and value the account at least because it will be next to impossible to open a new one in her situation.

Archi_Bald

Added the missing "there"s for you....

stclair wrote: »

You can request a new debit card online now in the cards section of the online banking.

If the account is registered to the South african address it will be sent [STRIKE]their[/STRIKE] there accordingly. Unless there is a marker on the account preventing this from happening. Surely all the previous cards have gone to the South African address or if the account is registered to a UK address it can be sent [STRIKE]thier[/STRIKE] there and then forwarded on accordingly.

stclair

Archi_Bald wrote: »

Added the missing "there"s for you....

Much appreciated ��

meer53

jonewer wrote: »

They close the accounts of people who make complaints?

Very nice.

No, they close the accounts of people who no longer live in the UK. But complain enough and yes, they will close your account. Their decision i'm afraid, you won't have any say in the matter. This applies to any bank, not just RBS.

GingerFurball_2

stclair wrote: »

You can request a new debit card online now in the cards section of the online banking.

If the account is registered to the South african address it will be sent their accordingly. Unless there is a marker on the account preventing this from happening. Surely all the previous cards have gone to the South African address or if the account is registered to a UK address it can be sent thier and then forwarded on accordingly.

Most banks won't send correspondence to South Africa because their mail system isn't secure. They certainly won't send debit cards.

stclair

GingerFurball wrote: »

Most banks won't send correspondence to South Africa because their mail system isn't secure. They certainly won't send debit cards.

I've never heard of any restrictions personally, however I am aware cards can be sent aboard.

agrinnall

stclair wrote: »

I've never heard of any restrictions personally, however I am aware cards can be sent aboard.

Yes, but "abroad" covers a lot of countries (obviously) so while they might well be prepared to send cards to countries where they consider the mail systems to be secure, I'm sure there will be plenty that they won't send to. Whether there is a list available for you to see or if it's restricted access I don't know.

stclair

K

agrinnall wrote: »

Yes, but "abroad" covers a lot of countries (obviously) so while they might well be prepared to send cards to countries where they consider the mail systems to be secure, I'm sure there will be plenty that they won't send to. Whether there is a list available for you to see or if it's restricted access I don't know.

Well if they attempt to order a card online the function will be disabled if the bank does not want a card sent to the said address as their would be a marker on the account preventing the function from working. As for a list I'm sure that one would be available if some investigating was done.

NotRichAtAll

I am not sure i understand the original post. i am guessing from your word's that your Dad has not yet departed.

1. have they got money in RBS if so how did they move/spend it prior to your dad becoming ill?

2. there is no 2.

PaulW922

How about asking your Mum if she would make you a joint account holder? That way you could move the money for her?